NEC Univerge SV8100 - Page 60

Issue 4.0 UNIVERGE SV8100
3 - 28
When it transfer by setting the [ACD Caller ID Marking Setup] Function Key
Assumption:
PRG41-24-02 ACD Agent info for Caller ID 0: Agent Extension number
1. Receive ACD inbound call (Group1) from originator (214-555-1212), and
answers the call by Agent100.
2. Agent 100 is pressing Marking LK.
=> LCD display [Save completed] -> [Marked]
=> CID registers buffer [CID ＝ 214-555-1212、Agent Extension number ＝ 100]
3. Agent100 transfers ACD call to Agent102.
4. Agent102 answers the transferred ACD call
5. Agent 102 is pressing Marking LK.
=> LCD display [Marking overwrite] -> [Marked]
=> CID registers buffer [CID ＝ 214-555-1212、Agent Extension number ＝ 102]
214-555-1212