UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 29
When it cancel CID marking by pressing LK
Assumption:
PRG41-24-02 ACD Agent info for Caller ID 0
：Agent Extension number
1. Receive ACD inbound call (Group1) from originator (214-555-1212), and
answers the call by Agent100.
2. Agent 100 is pressing Marking LK.
=> LCD display [Save completed] -> [Marked]
=> CID registers buffer [CID ＝ 214-555-1212、Agent Extension number ＝ 100]
3. Agent is pressed Marking Key again to cancel.
=> LCD display [Canceled] ->Normal ACD call screen
=> Buffer is not retained.
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