Issue 4.0 UNIVERGE SV8100
3 - 30
When agent is received call above system by CCIS
Assumption:
ACD agent that is in another system cannot resist to ACD group.
PRG41-24-02 ACD Agent info for Caller ID 0
：Agent Extension number
1. Receive ACD inbound call (Pilot number of Group1 in System B) from originator
(214-555-1212), and answers the call by Agent100 (System B).
2. Agent 201 is pressing Marking LK.
=> LCD display [Save completed] -> [Marked]
=> CID registers buffer (System B) [CID ＝ 214-555-1212、Agent Extension
number ＝ 201]
When an agent in System A calls an agent in System B by ACD pilot outgoing, it is possible to
mark.
When ACD Group received ACD inbound call from extension, the Caller ID is extension number,
and the Caller ID is resist buffer.
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