Issue 4.0 UNIVERGE SV8100
3 - 32
When the agent who stored the CID is not available. (Busy, Break mode, Wrap up,
Logoff)
Assumption:
Buffer Data : CID = 214-555-1212, Agent Extension number = 100
Group1 Agent=100 (Busy)/101 (Idle)/102 (Idle)
1. Incoming caller for Group1 (214-555-1212)
2. ACD call goes to Agent 100.
=> LCD display [Rerouted]
Since Agent100 is busy; the ACD call is not routed to the agent by CID base routing.
Agent101 is determined by the rules of normal ACD call.
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