UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 33
When ACD group which belongs to the destination Agent has changed (by changing
system mode)
Assumption:
Buffer Data
：CID ＝ 214-555-1212、Agent Extension number ＝ 100
Group1 Agent = 100 (Busy)/101 (Idle)/102 (Idle)
Group2 Agent ＝ 105（Vacant)/106（Vacant)
1. Receive ACD incoming call from originator (214-555-1212) to Agent100.
=> LCD display [Marked]
Basically this ACD call goes to group2 instead of group1 because of system mode change.
However, in this case the incoming call goes to Agent100 by CID base routing.
Similar case: the same originator calls to the different DID number (different ACD group)
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