Solving Problems 5-7
Remote Technical Support
With Remote Support Session, the technician can diagnose
your system from a TSC computer. To use this utility,
you must connect a modem to a telephone line. (See the
user’s guide that came with your modem for connection
details.)
If the Remote Support Session software is required, the
technician asks you for your phone number and helps you
to prepare your system for remote support.
Follow these steps to prepare your system for remote sup-
port. You must have the modem connected to a telephone
line.
1. With the system power off, insert the bootable diskette
(labelled “Co-Session Host”) that came with your NEC
Vesa into the diskette drive.
2. Turn on the system power. A menu appears.
3. Type 2 to select “Remote Support Session.” Your screen
displays “Wait Dial-In Set” and a message indicating
that the system is waiting for the remote dial-in.
NOTE
Do not touch your keyboard while waiting
for the remote dial-in. You may interfere with the
remote connection.
To cancel the remote dial-in, remove the diskette and simul-
taneously press
Ctrl-Alt-Del.
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