5-6 Solving Problems
POST Error Messages
MESSAGE WHAT TO DO
xx Key Stuck
Keyboard Error
A key is jammed. Remove any obstruction you find.
You may have repeatedly pressed the F2 key when
trying to enter Setup.
If the error message remains, the keyboard may
need repair.
IF YOU NEED ASSISTANCE
If you have a problem with your computer, first review the
checklist and troubleshooting table in the previous section.
If you still have a problem, call the NEC Technical Support
Center (TSC), toll free, at 1-800-632-4525. Direct technical
assistance is available 24 hours a day, seven days a week.
If you have an optional modem, a TSC technician may be
able to diagnose the system remotely.
Direct Technical Support
When TSC receives a call from you, a technician attempts
to diagnose your problem over the telephone. The technician
determines if your problem requires troubleshooting your
system remotely with the Remote Support Session software
that comes on your bootable NEC diskette.
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