Why does my Net2Phone MAX 410 immediately disconnect calls from FXS/FXO ports?
If calls from your Net2Phone MAX 410/420/430 Gateway disconnect immediately from either an FXS or FXO port: * Use the ping command to verify that the MAX’s connection to the LAN is working. * Ensure an account number is entered for the port you're calling from and that the account has sufficient funds.
What to do if I get a busy signal calling into my Net2Phone MAX 410 Gateway via *72?
If you receive a busy signal when attempting to call into your Net2Phone MAX 410/420/430 Gateway via *72, consider the following possible causes: * The account number you are calling from might be invalid or have an incorrect PIN. * The account you are calling from may not have sufficient funds. * You might have entered the incorrect number to be dialed. * You might have forgotten to enter *72 before the number. * If the port you are calling is sharing an account number with other ports, ensure that only the port you dialed is set to Login in the Account Information table.
Why do I hear a fast busy signal on my Net2Phone MAX 410?
If you're getting a fast busy signal when trying to make a call on your Net2Phone MAX 410/420/430 Gateway, check the Current System Log Messages page (Section 4.7.2) for '00 REL DM_NOT_SPECIFIED'. This indicates that the doorman servers can't be found. Ensure your DNS server IP parameter values (Section 4.1) are correct, so the doorman can be reached.
How to fix Net2Phone VoIP power LED off?
If the power LED on your Net2Phone VoIP device is off, there could be several reasons. First, ensure the power source is switched on. If it is, check the power cable for any faults and replace it if necessary. Also, verify the power source is providing the correct input power. If none of these steps work, the internal power supply may be faulty, and you should contact the Technical Service Center or your reseller.
Why is Net2Phone VoIP ringing the wrong port?
If dialing an extension routed to a specific port on your Net2Phone VoIP results in a different port ringing, ensure that in the Routing Table Configuration page, you routed each extension to the logical port number of the desired port, not the labeled or physical port number.
How to save settings in Net2Phone VoIP Max Web Manager without DNS server?
If the Max Web Manager won't let you save the settings because you omitted the DNS server field on the Network and Voice Configuration page for your Net2Phone VoIP, the DNS fields must not be left blank. If you do not wish to enter DNS Servers, you must enter 0.0.0.0 in those fields.
What does a fast busy signal mean on Net2Phone VoIP?
If you hear a fast busy signal when attempting to make a call with your Net2Phone VoIP, click the Show Log Messages link to access the Current System Log Messages page. Then check to see if 00 REL DM_NOT_SPECIFIED is displayed.
Why does Net2Phone VoIP Max Web Manager keep prompting for password?
If the password page reappears after entering your username and password when accessing the Net2Phone Max Web Manager for your VoIP, ensure that both the username and password are correct. Note that the username and password are case-sensitive.
What to do if Net2Phone VoIP N2P Max 410/420/430 has no initialization response?
If you're getting no initialization response from your Net2Phone Max 410/420/430 VoIP, the console terminal may be faulty, so check or replace the terminal. Also, the cabling to the terminal might be faulty, so check or replace the cable. If the issue persists, the Net2Phone Max 410/420/430 itself may be faulty, and you should contact the Technical Service Center or your reseller.
How to save static IP address on Net2Phone VoIP Max 410/420/430?
If the static IP address you enter into your Net2Phone Max 410/420/430 VoIP is not saved after restarting the unit, ensure that DHCP is set to OFF. If you entered the IP address through an analog phone, make sure you press the # key before hanging up.
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