Netgate 4200 - Page 39

Security Gateway Manual Netgate-4200
No Serial Output
If there is no output at all, check the following items:
USB Cable Not Plugged In
For USB consoles, the USB cable may not be fully engaged on both ends. Gently, but firmly, ensure the cable
has a good connection on both sides.
Wrong Device
In some cases there may be multiple serial devices available. Ensure the one used by the serial client is the correct
one. Some devices expose multiple ports, so using the incorrect port may lead to no output or unexpected output.
Wrong Terminal Settings
Ensure the terminal program is configured for the correct speed. The default BIOS speed is 115200, and many
other modern operating systems use that speed as well.
Some older operating systems or custom configurations may use slower speeds such as 9600 or 38400.
Device OS Serial Console Settings
Ensure the operating system is configured for the proper console (e.g. ttyS1 in Linux). Consult the various
operating install guides on this site for further information.
PuTTY has issues with line drawing
PuTTY generally handles most cases OK but can have issues with line drawing characters on certain platforms.
These settings seem to work best (tested on Windows):
Window
Columns x Rows
80x24
Window > Appearance
Font
Courier New 10pt or Consolas 10pt
Window > Translation
Remote Character Set
Use font encoding or UTF-8
Handling of line drawing characters
Use font in both ANSI and OEM modes or Use Unicode line drawing code points
Window > Colours
Indicate bolded text by changing
The colour
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