Nortel 1220 - User Manual

Other manuals for Nortel 1220

Manual4 pages

Quick Reference Guide2 pages

Quick Reference Card2 pages

Questions and Answers

K
Kara LewisAug 18, 2025
What to do if my Nortel 1220 says 'Busy, try again'?
- S
  Sherry MilesAug 18, 2025
  If your Nortel IP Phone displays 'Busy, try again', it could be because the remote IP Phone you are trying to reach is currently active. Please wait until the remote IP Phone is idle before attempting to connect again. Alternatively, if the ACD is logged on, log off the ACD IP Phone before initiating Virtual Office from another IP Phone. It may also be caused by inactive Make Set Busy on ACD IP Phone, configure Make Set Busy active on ACD IP Phone.
D
Donald WebbAug 20, 2025
What to do if my Nortel IP Phone is 'Locked from Login'?
- C
  Caleb FisherAug 21, 2025
  If your Nortel IP Phone displays 'Locked from Login', it means there were three unsuccessful attempts to enter the correct Station Control Password. You can either wait one hour for the lock to clear automatically, or notify your system administrator to clear the lock immediately.
M
mstarkAug 23, 2025
Why does my Nortel 1220 say 'Permission Denied (6)'?
- A
  Alicia YoungAug 23, 2025
  If your Nortel IP Phone shows 'Permission Denied (6)', it could be due to an incorrect User ID or Station Control Password. Ensure you enter the correct User ID. If that's not the case, select Retry and enter the correct Station Control Password.
T
Tammy PatelAug 26, 2025
What to do if my Nortel IP Phone displays 'Invalid ID (1)'?
- C
  Courtney PorterAug 26, 2025
  If your Nortel IP Phone displays 'Invalid ID (1)', it means that the User ID entered is incorrect. Ensure that you enter the correct User ID. If the problem persists, the User ID might not be in the Gatekeeper database, and you should notify your system administrator.
L
Lauren SanchezAug 28, 2025
Why does my Nortel 1220 say 'Permission Denied (4)'?
- A
  Amy NguyenAug 28, 2025
  If your Nortel IP Phone displays 'Permission Denied (4)', it could be because you entered an incorrect User ID, so ensure you enter the correct User ID. Another possible reason is attempting to log on to a remote IP Phone 1120E or a IP Softphone 2050 from an IP Phone 1140E. In this case, go to an IP Phone 1120E or a IP Softphone 2050 and try again, or consult your local system administrator.
F
fosterdianaAug 30, 2025
What does 'Invalid ID (3)' mean on my Nortel IP Phone?
- M
  Melanie SparksAug 30, 2025
  If your Nortel IP Phone shows 'Invalid ID (3)', ensure that you enter the correct User ID. If the problem persists, the User ID in the Gatekeeper database might point to the originating Call Server, so notify your system administrator.
A
Allison ThompsonSep 2, 2025
What does 'Permission Denied (5)' mean on my Nortel IP Phone?
- J
  Jeffrey RichardSep 2, 2025
  If your Nortel IP Phone displays 'Permission Denied (5)', it could be due to an incorrect User ID, so ensure you enter the correct User ID. Alternatively, the remote IP Phone might not have VOUA Class of Service, so notify your system administrator.
T
timothygonzalezSep 4, 2025
What does 'Invalid ID (2)' mean on my Nortel 1220?
- J
  Jaime CaseSep 4, 2025
  If your Nortel IP Phone displays 'Invalid ID (2)', it means that you entered an incorrect User ID. Please, ensure you enter the correct User ID.
G
Gregory LynchSep 7, 2025
Why does my Nortel IP Phone say 'Permission Denied (3)'?
- N
  nsmithSep 7, 2025
  If your Nortel IP Phone displays 'Permission Denied (3)', it could be caused by entering an incorrect User ID, so ensure you enter the correct User ID. It may also be due to the remote IP Phone lacking a Station Control Password, so notify your system administrator.
C
cassandra78Sep 9, 2025
What does 'Permission Denied (1)' mean on my Nortel 1220 IP Phone?
- B
  brownstephanieSep 9, 2025
  If your Nortel IP Phone displays 'Permission Denied (1)', it means that the remote IP Phone has no Station Control Password. In this case, you should notify your system administrator.

Summary

Welcome

Regulatory and Safety Information

General Warnings and Compliance

Provides critical safety warnings and FCC/ICES compliance for the device.

Using Your IP Phone 1220

Getting Started with IP Phone 1220

IP Phone 1220 Controls Overview

Describes the various buttons, keys, and their functions on the IP Phone.

Customizing Advanced Features

Managing Station Control Password

Assigning or modifying the Station Control Password for security features.

Electronic Lock and Personal Directory

Securing the phone and managing the contact list.

Operating Your IP Phone 1220

Making and Answering Calls

Describes various methods for initiating and receiving calls.

Managing Calls During a Call

Managing Multiparty Calls

Troubleshooting Your IP Phone 1220

Virtual Office Troubleshooting

Lists common error messages for Virtual Office and their solutions.

Nortel 1220 Specifications

General

Number of Lines	2
Headset Support	Yes
Volume Controls	Yes
Connectivity	Ethernet
Power over Ethernet	Yes (802.3af)
Protocols	SIP
Ethernet Ports	2
Power Source	PoE or AC adapter