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Nortel 2004 - User Manual

Nortel 2004
154 pages
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Nortel Communication Server 1000
IP Phone 2004
User Guide
Title page

Table of Contents

Other manuals for Nortel 2004

Questions and Answers

  • T
    Tanner OrozcoSep 15, 2025
    Why does my Nortel 2004 say 'Permission Denied (4)'?
    • J
      Joseph WallaceSep 15, 2025
      This error may occur if you're trying to log in to a remote IP Phone 2002 or IP Softphone 2050 from an IP Phone 2004, as some restrictions apply. Try logging in from an IP Phone 2002 or IP Softphone 2050. If the problem persists, consult your system administrator.
  • M
    Mary VelezAug 25, 2025
    What to do if my Nortel 2004 IP Phone says 'Busy, try again'?
    • D
      Denise ShawAug 25, 2025
      This message appears when the remote IP Phone is currently active. Please wait until the phone is idle and then try again. This can also occur if the ACD is logged in. Log out of the ACD IP Phone before initiating Virtual Office from another IP Phone. Also, ensure that Make-Set-Busy is active on the ACD IP Phone; if not, configure it.
  • H
    Heather BassAug 25, 2025
    What does 'Locked from Login' mean on my Nortel 2004 and how to fix it?
    • D
      Daniel MontoyaAug 26, 2025
      This message indicates that there were three unsuccessful attempts to enter the correct Station Control Password. To resolve this, either wait one hour for the lock to clear automatically, or contact your system administrator to manually clear the lock.
  • L
    leejacobAug 26, 2025
    What does 'Permission Denied (6)' mean on Nortel 2004 IP Phone and how to resolve it?
    • O
      Oscar WilliamsAug 26, 2025
      This error message on your Nortel IP Phone indicates either an incorrect User ID or an incorrect Station Control Password was entered. Select Retry, and try again with the correct Station Control Password and User ID.
  • C
    Cassandra TaylorSep 16, 2025
    What does 'Permission Denied (5)' mean on my Nortel 2004?
    • M
      Melissa BrownSep 16, 2025
      This error on your Nortel IP Phone is caused by either entering an incorrect user ID or because the remote telephone does not have VOLO Class of Service. First, ensure you have entered the correct user ID. If the problem continues, notify your system administrator to check if the remote telephone has VOLO Class of Service.
  • M
    Mathew McneilSep 23, 2025
    What does 'Server Unreachable (2)' mean on my Nortel IP Phone?
    • A
      Alexander PerrySep 23, 2025
      This error on your Nortel IP Phone indicates a network problem. If the problem persists, notify your system administrator.
  • M
    Mr. Dennis HardingSep 8, 2025
    What to do if my Nortel IP Phone shows 'Permission Denied (3)'?
    • S
      Shannon RodriguezSep 8, 2025
      If your Nortel IP Phone displays 'Permission Denied (3)', it could be due to entering an incorrect user ID. Ensure you enter the correct user ID. Alternatively, the remote telephone might not have a Station Control Password, in which case you should notify your system administrator.
  • C
    Chad WardSep 9, 2025
    Why does my Nortel 2004 IP Phone say 'Server Unreachable (1)'?
    • E
      ellisoncameronSep 9, 2025
      If your Nortel IP Phone displays 'Server Unreachable (1)', it indicates a network problem. If the problem persists, notify your system administrator.
  • V
    vjonesSep 2, 2025
    What to do if my Nortel 2004 shows 'Server Unreachable (1)'?
    • C
      Chad PaulSep 2, 2025
      This message indicates a network problem. If the problem persists, notify your system administrator.
  • R
    Ryan OrtizAug 31, 2025
    What does 'Permission Denied (1)' mean on Nortel 2004?
    • M
      Mary LeSep 1, 2025
      This error message on your Nortel IP Phone means that the remote telephone has no Station Control Password. In this case, you should notify your system administrator.

Summary

About the Nortel IP Phone 2004

IP Phone 2004 Models

Details the three models of the IP Phone 2004: Phase 0, Phase 1, and Phase 2.

Basic Features

Lists the core functionalities of the IP Phone 2004, including programmable keys and display.

Telephone Controls

Explains the function of various physical keys and the volume control bar on the phone.

Configuring Options

Using the Telephone Options Menu

Accesses settings for volume, language, date/time, and other preferences.

Configuring Call Log Options

Sets preferences for logging incoming calls, new call indications, and name matching.

Making a Call

Using Off-Hook Dialing

Instructions for dialing a number after lifting the handset.

Using Handsfree Dialing

How to make and manage calls using the built-in speaker and microphone.

Using the Directory Applications

Details on accessing Corporate, Personal, and Callers Lists for making calls.

Making a Call Using Personal Directory

Steps to store and dial contacts from your personal directory.

Using AutoDial

Storing and automatically dialing frequently used numbers.

Answering a Call

While on an Active Call

Features available during an ongoing call, like hold and transfer.

Placing a Call on Hold

Instructions for putting an active call on hold.

Transferring a Call

Procedures for redirecting a call to another party.

Incoming Calls

Using Call Pickup

How to answer calls directed to other phones in a pickup group.

Using Call Waiting

Handling incoming calls when already engaged in another call.

While Away from Your Desk

Using Call Forward

Redirecting incoming calls to another line or number.

Securing Your Telephone

Instructions on how to lock your phone to prevent unauthorized use.

Talking with More Than One Person

Setting Up a Conference Call

Guide to establishing multi-party conference calls.

Additional Call Features

Charging a Call or Charging a Forced Call

Procedures for charging calls to an account or using forced charge.

Using Forced Camp-on Feature

Automatically ringing a telephone immediately after its current call ends.

Additional Telephone Features

Using Personal Directory

How to create, edit, and delete entries in the personal contact list.

Using Virtual Office

Connects to office IP phone features from a remote location.

Logging in to Virtual Office

Steps to activate and log into the Virtual Office feature.

Using Virtual Office on Your Remote Telephone

Describes the interface when using Virtual Office on a remote IP phone.

Using Media Gateway 1000 B

Information on operating the Media Gateway in Normal and Local modes.

Using Test Local Mode

Checks local mode functionality for telephone calls.

Using Hospitality Features

Configuring Automatic Wake-Up

Sets up timed reminder calls from the system.

Accessing External Server Applications

Using Record On Demand Key

Feature to start or stop recording telephone conversations.

Accessories

IP Phone Key Expansion Module (KEM)

Optional hardware module for adding more line appearances and feature keys.

Regulatory and Safety Information

Terms You Should Know

Nortel 2004 Specifications

General IconGeneral
Programmable Keys4
SpeakerphoneYes
Headset SupportYes
Message Waiting IndicatorYes
Supported CodecsG.711, G.729a
Fixed Feature Keys14
Networking10/100 Mbps Ethernet
ProtocolsSIP
PowerIEEE 802.3af Power over Ethernet
ConnectorsRJ-45
Lines4 lines

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