B6250/B6500 User’s Guide> 125
N
ETWORK
R
ELATED
T
ROUBLES
U
SING
TCP/IP
This section describes how to identify the cause and fix an error
when a problem occurs in the TCP/IP environment. For the troubles
that occur in other environments, refer to the Network Print
Environment User Guide.
When the printer is not printing
This section explains how to fix the printer status when “Unable to
print (xxxx Error)” appears in the window displayed by clicking
[Start] > [Settings] > [Printers].
Cause Verification Action
The printer and the
computer are
connected to different
networks.
Check with your
network system
administrator to verify
that the network
connecting the
computer and that
connecting the printer
are linked by a router or
a gateway.
Connect this printer
directly to the network
connecting the
computer.
An error has occurred
in the network between
the computer and the
printer. Connection
cannot be established.
“Unable to print
(NetworkError)” is
displayed.
Ask your network
system administrator to
check the network for
errors.
The printer is switched
off after a print
instruction has been
sent from a computer.
Or the print instruction
is sent to the printer
which is switched off.
“Unable to print
(NetworkError)” is
displayed. Check
whether the printer is
switched on.
Switch on the printer.