Troubleshooting > 35
Although no
print job is
sent, the
message
“Printing” is
displayed on
the control
panel (when
using the
parallel
interface).
Did you switch on the power of the computer after
switching on the power to the printer? Pressing the
CANCEL button cancels the printing.
Check that you switch on the power of the computer
before switching on the power to the printer.
Poor print
quality.
There may be a problem with the image. Refer to the
section after this, “When the Print Quality is Poor” to
rectify the problem.
“When the Print Quality is Poor” on page 36.
The correct
characters are
not printed
(printing
garbage).
The printer is printing with non-standard built-in
fonts. Check the fonts used in the application.
Download the necessary fonts when using PostScript.
The printout is
different from
what is
displayed on
the screen.
Did you change the TrueType font settings to printer
fonts? Change to TrueType font printing for Font
Substitution on the Setup tab of the printer driver.
Online Help for the printer driver
Waiting is
displayed but
nothing is
printed.
Printer is waiting for data from the host computer and
is in the middle of job. Sometimes a job is sent
without normal job termination characters.
Press and hold the ON LINE button for 3 seconds until
the printer flushes the job buffers and completes the
printing of this job. Alternatively, you can simply wait
for a timeout to occur, which will automatically flush
the buffers and complete the printing of the job. This
default timeout is normally 20 seconds and can be
adjusted with a control panel command.
Printing is very
slow.
The receive buffer is insufficient. When printing
documents of high resolution, reduce the memory
capacity of items not in use.
It is recommended to disable ports not in use, and
channel the memory to other purposes.
Is the printer driver set to 1200dpi on the Graphics
tab? Changing the setting to 600dpi will shorten the
print time.
For guidance refer to the online help in the printer
driver.
Printing with TrueType fonts may take up printing
time. Change the printing method for TrueType fonts
in Specify Font on the Detailed Settings tab of the
printer driver.
For guidance refer to the online help in the printer
driver.
Top s e ction of
printed
document is
missing.
Text i s
reduced.
Are the paper tray guides set in the correct positions?
Set the length guide and the right width guide in the
correct positions.
“Loading Paper” on page 27.
SYMPTOM REASON/ACTION
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