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Oki C911dn Troubleshooting Guide

Oki C911dn
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- 12 -
Paper jams
Troubleshooting
1
2
IndexMaintenance
Category
Message displayed on the liquid crystal
panel
Location of
paper jam
Error code
displayed after
pressing the
[HELP] button
Reference
pages
Paper
jam
(When a
paper is
jammed
inside
the
printer)
Paper jam has occurred
Open Right Side Cover
Please see HELP for details
Paper jam in
the vicinity
of Right Side
Cover
380, 390
page 14
Paper jam has occurred
Open [TRAY]* Side Cover
Please see HELP for details
Paper jam in
the vicinity of
tray side cover
391, 392, 393,
394, 395
page 22
Paper jam has occurred
Open Left Side Cover
Please see HELP for details
Paper jam in
the vicinity of
Left Side Cover
384
page 30
Check Exit Unit
Remove Paper
Please see HELP for details
Paper jam in
the output unit
381
page 15
There is a paper jam in the vicinity of the fuser unit
Remove Paper
Please see HELP for details
Paper jam in
the vicinity of
the fuser unit
382, 383, 389
page 19
A paper jam has occurred near the duplex unit
Remove Paper
Please see HELP for details
Paper jam in
the vicinity of
the 2-Sided
Printing unit
370, 371, 373
page 23
Check the lower side of Duplex Unit
Remove Paper
Please see HELP for details
Paper jam in
the vicinity of
the lower side
of 2-Sided
Printing unit
375
page 26
Message
does not
disappear
(When the
message
does not
disappear
even after
removing
the jammed
paper)
Paper remains in the printer
Open [COVER]*
Please see HELP for details
Paper jam in
the vicinity
of TRAY Side
Cover
631, 632, 633,
634, 635
page 22
Paper remains in the printer
Open Right Side Cover
Please see HELP for details
Paper jam in
the vicinity
of Right Side
Cover
637
page 14
There is paper remaining inside the exit unit
Remove Paper
Please see HELP for details
Paper jam in
the output unit
638, 639
page 15
Paper remains in the vicinity of 2-Sided Printing Unit
Remove Paper
Please see HELP for details
Paper jam in
the vicinity of
the 2-Sided
Printing unit
640, 641, 642
page 23
Check the lower side of Duplex Unit
Remove Paper
Please see HELP for details
Paper jam in
the vicinity of
the lower side
of 2-Sided
Printing unit
650
page 26
Check Face Down Stacker
Remove Paper
Please see HELP for details
Paper jam in
the vicinity of
Left Side Cover
651
page 30
*: Either of Tray 1 to Tray 5 will appear in [TRAY]. (Tray 2 to Tray 5 will be displayed when the option of additional tray units is
mounted.)
Either of Tray 1 Side Cover to Tray 5 Side Cover will appear in [COVER]. (Tray 2 Side Cover to Tray 5 Side Cover will be
displayed when the option of additional tray units is mounted.)

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Oki C911dn Specifications

General IconGeneral
ColorYes
Print technologyLED
Maximum resolution1200 x 1200 DPI
Duplex printing modeAuto
Time to first page (black, normal)8 s
Print speed (black, normal quality, A4/US Letter)50 ppm
Envelopes sizesDL, Monarch
Maximum print size297 x 420 mm
Paper tray media typesBanner, Envelopes, Labels, Plain paper
Non-ISO print media sizesindex card, Letter (media size)
ISO A-series sizes (A0...A9)A3, A4, A5, A6
ISO B-series sizes (B0...B9)B5
ISO C-series sizes (C0...C9)C5
Maximum ISO A-series paper sizeA3
Processor familyARM Cortex
Sound power level (standby)34 dB
Sound pressure level (printing)57 dB
Standard interfacesEthernet
USB 2.0 ports quantity1
Wi-FiNo
Mobile printing technologiesNot supported
DisplayLCD
Product colorWhite
Total input capacity830 sheets
Total output capacity300 sheets
Maximum input capacity2950 sheets
Total number of input trays2
Maximum number of input trays5
Maximum duty cycle300000 pages per month
Number of print cartridges-
Page description languagesPCL 5c, PCL 6
Power consumption (max)1600 W
Power consumption (off)0.4 W
Power consumption (standby)40 W
Power consumption (printing)1100 W
Power consumption (PowerSave)30 W
Sustainability certificatesENERGY STAR
Mac operating systems supportedMac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supportedWindows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Operating temperature (T-T)10 - 32 °C
Operating relative humidity (H-H)20 - 80 %
Weight and Dimensions IconWeight and Dimensions
Depth625 mm
Width699 mm
Height640 mm

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