Oki C911dn Troubleshooting Guide

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When a message related to paper appears
Troubleshooting
1
2
IndexMaintenance
z
When a message related to paper appears
When paper type/size set in the printer tray differs from the printer driver specication, message such
as "Replace paper" and "Paper size error has occurred" will appear, and the <ATTENTION> lamp will
blink.
Messages related to paper and error codes, cause of errors and their resolutions, and status of the
<ATTENTION> lamp is described below.
Besides, when "Please see HELP for details" is shown in the message, pressing the [HELP] button in the
operation panel will show the solution procedure, and you can easily solve the process according to the
guidance. Refer to “Operating the Help screen”(P.13) for details.
Memo
z
Meanings of the symbols used in the error messages are as follows.
– [TRAY]: Tray 1, Tray 2 to Tray 5 (Displayed when the option of additional tray units is mounted.), either of the MP trays will
be displayed.
– [MEDIA_SIZE]: Paper size is displayed.
– [MEDIA_TYPE]: Paper type is displayed.
Category
Message displayed on the
liquid crystal panel
Error
code
<ATTENTION>
lamp
Causes and Troubleshooting
Load paper Please change [TRAY] paper
Ensure [MEDIA_SIZE], [MEDIA_TYPE]
is installed, press OK button
If printing fails, cancel and re-adjust
tray settings
Pressing OK will print using current
paper tray settings
Please see HELP for details
461
462
463
464
465
Blinking The size of the paper in the tray, or
the paper size and the paper type,
are different from the printer driver
specications.
Set the paper having size or type
shown in the message.
Printing will start if the paper size is
matching.
Please change [TRAY] paper
Ensure [MEDIA_SIZE], [MEDIA_TYPE]
is installed, press OK button
Please see HELP for details
661
662
663
664
665
Blinking The type of paper in the tray is
different from the specications of the
printer driver.
Set the paper having size or type
shown in the message.
Change [MEDIA_SIZE], [MEDIA_TYPE]
in MPTray
Ensure [MEDIA_SIZE], [MEDIA_TYPE]
is installed, press OK button
Please see HELP for details
660
460
Blinking The type of paper in the MP tray
is different from the print driver
specications.
Set the paper having size or type
shown in the message.
Empty [Tray] Empty
Set [MEDIA_SIZE]
Please see HELP for details
491
492
493
494
495
Blinking Tray shown in the message is empty.
Set the paper having size or type
shown in the message.
MPTray Empty
Set [MEDIA_SIZE]
Please see HELP for details
490 Blinking The MP tray is empty.
Set the paper having size or type
shown in the message.

Oki C911dn Specifications

General

Color	Yes
Print technology	LED
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	50 ppm
Envelopes sizes	DL, Monarch
Maximum print size	297 x 420 mm
Paper tray media types	Banner, Envelopes, Labels, Plain paper
Non-ISO print media sizes	index card, Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
ISO B-series sizes (B0...B9)	B5
ISO C-series sizes (C0...C9)	C5
Maximum ISO A-series paper size	A3
Processor family	ARM Cortex
Sound power level (standby)	34 dB
Sound pressure level (printing)	57 dB
Standard interfaces	Ethernet
USB 2.0 ports quantity	1
Wi-Fi	No
Mobile printing technologies	Not supported
Display	LCD
Product color	White
Total input capacity	830 sheets
Total output capacity	300 sheets
Maximum input capacity	2950 sheets
Total number of input trays	2
Maximum number of input trays	5
Maximum duty cycle	300000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PCL 6
Power consumption (max)	1600 W
Power consumption (off)	0.4 W
Power consumption (standby)	40 W
Power consumption (printing)	1100 W
Power consumption (PowerSave)	30 W
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	625 mm
Width	699 mm
Height	640 mm