Oki C911dn Troubleshooting Guide

- 32 -
When a message related to paper appears
Troubleshooting
1
2
IndexMaintenance
Category
Message displayed on the
liquid crystal panel
Error
code
<ATTENTION>
lamp
Causes and Troubleshooting
Paper size
Error
Remove Excess Paper
Reduce the quantity of paper
Please see HELP for details
530
531
532
533
534
Blinking Paper set in the tray shown exceeds
the maximum limit.
Please remove paper from the tray
shown.
Paper Thick Error
Check Paper in [TRAY]
Please see HELP for details
323
324
325
326
Blinking In the tray shown in the message,
paper of a different thickness is
detected.
To cancel printing, press the [CANCEL]
button. If multiple errors occur, you
can not cancel printing.
Press the [HELP] button, and solve
according to the guidance shown on
the Help screen.
Multiple sheets of paper were fed at
once
Reset Paper in [TRAY]
Please see HELP for details
401 Blinking Multiple sheets of paper have been fed.
To cancel printing, press the [CANCEL]
button. If multiple errors occur, you
can not cancel printing.
Press the [HELP] button, and solve
according to the guidance shown on
the Help screen.
Paper Size Error
Reset Paper in [TRAY]
Please see HELP for details
400 Blinking Printing has been conducted on paper
which is of a different size from the
specications of the printer driver.
To cancel printing, press the [CANCEL]
button. If multiple errors occur, you
can not cancel printing.
Press the [HELP] button, and solve
according to the guidance shown on
the Help screen.
Cannot feed paper
Reset Paper in [TRAY]
Please see HELP for details
520
521
522
523
524
Blinking Paper cannot be fed from the tray
shown in the message.
Reset the paper in the tray shown in
the message.

Oki C911dn Specifications

General

Color	Yes
Print technology	LED
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	50 ppm
Envelopes sizes	DL, Monarch
Maximum print size	297 x 420 mm
Paper tray media types	Banner, Envelopes, Labels, Plain paper
Non-ISO print media sizes	index card, Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
ISO B-series sizes (B0...B9)	B5
ISO C-series sizes (C0...C9)	C5
Maximum ISO A-series paper size	A3
Processor family	ARM Cortex
Sound power level (standby)	34 dB
Sound pressure level (printing)	57 dB
Standard interfaces	Ethernet
USB 2.0 ports quantity	1
Wi-Fi	No
Mobile printing technologies	Not supported
Display	LCD
Product color	White
Total input capacity	830 sheets
Total output capacity	300 sheets
Maximum input capacity	2950 sheets
Total number of input trays	2
Maximum number of input trays	5
Maximum duty cycle	300000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PCL 6
Power consumption (max)	1600 W
Power consumption (off)	0.4 W
Power consumption (standby)	40 W
Power consumption (printing)	1100 W
Power consumption (PowerSave)	30 W
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	625 mm
Width	699 mm
Height	640 mm