Oki C911dn Troubleshooting Guide

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When a message related to replacement of consumables appears
Troubleshooting
1
2
IndexMaintenance
z
When a message related to replacement of
consumables appears
When timing for replacement of consumables and maintenance items approaches, or when the
replacement becomes necessary, message such as "Time for replacing ABC is approaching" and "ABC is
empty / Replace ABC" will appear, and the <ATTENTION> lamp will start blinking.
Messages related to replacement of consumable supplies and error codes, cause of errors and their
resolutions, and status of the <ATTENTION> lamp is described below.
Besides, when "Please see HELP for details" is shown in the message, pressing the [HELP] button in the
operation panel will show the solution procedure, and you can easily solve the process according to the
guidance. For details, refer to “Operating the Help screen”(P.13).
Memo
z
Meanings of the symbols used in the error messages are as follows.
– [COLOR]: Either of Only Yellow, Only Magenta, Only Cyan, Only Black, White
*
, and Clear
*
will be displayed.
*: While and Clear will appear only for C941/ES9541.
Category
Message displayed on the
liquid crystal panel
Error
code
<ATTENTION>
lamp
Causes and
Troubleshooting
Reference
pages
Toner
Cartridge
Toner Empty
Replace Black Toner
Please see HELP for details
4103 Blinking Black Toner Empty
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
page 55
Toner Empty
Install [COLOR] Toner Or Press
OK Button
Please see HELP for details
4100
4101
4102
4104
4105
Blinking Toner empty.
If you press [OK], printing
will continue, but the print
quality cannot be guaranteed.
Only Greyscale printing can be
continued.
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
-
Toner Empty
Replace [COLOR] Toner
Please see HELP for details
4100
4101
4102
4104
4105
Blinking Toner color shown in the
message is empty.
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
page 55
Image
Drum
Image Drum Life
Replace [COLOR] Image Drum
Please see HELP for details
3500
3501
3502
3503
3504
3505
5600
5601
5602
5603
5604
5605
Blinking Lifespan of the image drum
shown in the message has
reached.
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
page 57
Image Drum Life
Replace [COLOR] Image Drum.
Image Drum Life To Exceed the
Life, Press OK Button
Please see HELP for details
5640
5641
5642
5643
5644
5645
Blinking The lifespan of the image drum
has been reached.
If you press [OK], printing will
continue, but the print quality
cannot be guaranteed.
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
page 57

Oki C911dn Specifications

General

Color	Yes
Print technology	LED
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	50 ppm
Envelopes sizes	DL, Monarch
Maximum print size	297 x 420 mm
Paper tray media types	Banner, Envelopes, Labels, Plain paper
Non-ISO print media sizes	index card, Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
ISO B-series sizes (B0...B9)	B5
ISO C-series sizes (C0...C9)	C5
Maximum ISO A-series paper size	A3
Processor family	ARM Cortex
Sound power level (standby)	34 dB
Sound pressure level (printing)	57 dB
Standard interfaces	Ethernet
USB 2.0 ports quantity	1
Wi-Fi	No
Mobile printing technologies	Not supported
Display	LCD
Product color	White
Total input capacity	830 sheets
Total output capacity	300 sheets
Maximum input capacity	2950 sheets
Total number of input trays	2
Maximum number of input trays	5
Maximum duty cycle	300000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PCL 6
Power consumption (max)	1600 W
Power consumption (off)	0.4 W
Power consumption (standby)	40 W
Power consumption (printing)	1100 W
Power consumption (PowerSave)	30 W
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	625 mm
Width	699 mm
Height	640 mm