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Oki C911dn Troubleshooting Guide

Oki C911dn
90 pages
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- 34 -
When a message related to replacement of consumables appears
Troubleshooting
1
2
IndexMaintenance
Category
Message displayed on the
liquid crystal panel
Error
code
<ATTENTION>
lamp
Causes and
Troubleshooting
Reference
pages
Image
Drum
Printing has been stopped
because the lifespan of the
image drum has reached
Replace [COLOR] Image Drum
Please see HELP for details
6800
6801
6802
6803
6804
6805
Blinking The lifespan of the image drum
has been reached.
You cannot continue printing.
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
page 57
Image Drum not properly
installed
Check Image Drum
Please see HELP for details
3400
3401
3402
3403
3404
3405
Blinking Image drum shown in the
message has not been set
correctly.
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
-
Waste
Toner Box
Waste Toner Full
Install New Waste Toner Box
Please see HELP for details
357 Blinking Waste toner is full.
If you re-set and use a waste
toner box that is already used,
there is a risk of the waste toner
overowing, so please replace it
with a new waste toner box.
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
page 67
Fuser Unit Fuser Unit Life
Install New Fuser Unit
Please see HELP for details
354 Blinking Lifespan of the fuser unit has
reached
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
page 65
Belt Unit Belt Unit Life
Install New Belt Unit
Please see HELP for details
355 Blinking Lifespan of the belt unit and
the transfer roller unit has been
reached.
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
page 60
- Caution, unknown consumable
detected
Go to User Manual "Trouble
Shooting" to restore operation
709 Blinking You can use any consumables
in your product, but you must
accept the risks of using non-
genuine consumables. If the use
of non-genuine consumables
causes damage to the product
or results in your product
not functioning to its full
specication, then such damage
or effect on the product is not
covered by warranty. To accept
these risks and to restore
function;
1. Turn off your product.
2. Press and hold the [CANCEL]
button and turn your product
on.
3. After start up, release the
[CANCEL] button.
Note
This operation will be recorded
for future reference.
-

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Oki C911dn Specifications

General IconGeneral
ColorYes
Print technologyLED
Maximum resolution1200 x 1200 DPI
Duplex printing modeAuto
Time to first page (black, normal)8 s
Print speed (black, normal quality, A4/US Letter)50 ppm
Envelopes sizesDL, Monarch
Maximum print size297 x 420 mm
Paper tray media typesBanner, Envelopes, Labels, Plain paper
Non-ISO print media sizesindex card, Letter (media size)
ISO A-series sizes (A0...A9)A3, A4, A5, A6
ISO B-series sizes (B0...B9)B5
ISO C-series sizes (C0...C9)C5
Maximum ISO A-series paper sizeA3
Processor familyARM Cortex
Sound power level (standby)34 dB
Sound pressure level (printing)57 dB
Standard interfacesEthernet
USB 2.0 ports quantity1
Wi-FiNo
Mobile printing technologiesNot supported
DisplayLCD
Product colorWhite
Total input capacity830 sheets
Total output capacity300 sheets
Maximum input capacity2950 sheets
Total number of input trays2
Maximum number of input trays5
Maximum duty cycle300000 pages per month
Number of print cartridges-
Page description languagesPCL 5c, PCL 6
Power consumption (max)1600 W
Power consumption (off)0.4 W
Power consumption (standby)40 W
Power consumption (printing)1100 W
Power consumption (PowerSave)30 W
Sustainability certificatesENERGY STAR
Mac operating systems supportedMac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supportedWindows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Operating temperature (T-T)10 - 32 °C
Operating relative humidity (H-H)20 - 80 %
Weight and Dimensions IconWeight and Dimensions
Depth625 mm
Width699 mm
Height640 mm

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