Oki C911dn Troubleshooting Guide

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When some other message appears
Troubleshooting
1
2
IndexMaintenance
z
When some other message appears
Other messages and error codes, cause of errors and their resolutions, and status of the <ATTENTION>
lamp are described below.
Besides, when "Please see HELP for details" is shown in the message, pressing the [HELP] button in the
operation panel will show the solution procedure, and you can easily solve the problem according to the
guidance. For details, refer to “Operating the Help screen”(P.13).
Memo
z
Meanings of the symbols used in the error messages are as follows.
– [COLOR]/[MENUCOLOR]: Either of Only Yellow, Only Magenta, Only Cyan, Only Black, White
*
, and Clear
*
will be displayed.
*: White and Clear will appear only for C941/ES9541dn.
– [TRAY]; Tray 1, Tray 2 to Tray 5 (Displayed when the option of additional tray units is mounted.), either of the MP trays will
be displayed.
– [COVER]: Either front cover, Tray 1 side cover to Tray 5 side cover (Tray 2 side cover to Tray 5 side cover will be displayed
when the option of additional tray units is mounted.), or output unit cover will be displayed.
– [CODE]: Detailed information of the error will be displayed.
Index
Message displayed on the
liquid crystal panel
Error
code
<ATTENTION>
lamp
Causes and
Troubleshooting
Reference
pages
Number [ERRCODE]: Error
Power Off/On
If the same error appears, then
contact the customer service
center.
- Blinking A fatal error has occurred.
If the error is not resolved by
restarting the printer, contact your
designated help desk.
-
Japanese
"a" column
[COLOR] Image
Drum Not Installed
Please see HELP for details
6940
6941
6942
6943
6944
6945
Blinking The image drum shown in the
message has not been installed.
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
-
Image Drum Sensor Error
Please check [COLOR] image
drum and reset
Please see HELP for details
5400
5401
5402
5403
5404
5405
Blinking Sensor error has occurred in the
image drum shown.
Sensor may be unclean or stopper
is installed.
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
-
Excessive paper has accumulated
on the stacker
Remove Paper
Please see HELP for details
[STACKER]: Either Face Up Stacker or
Face Down Stacker will be displayed.
480
484
Blinking The paper stacker is full.
Remove Paper from stacker.
-
The print data size is too large to
store it into printer memory
To turn off the display, press OK
Please see HELP for details
420 Blinking Cannot print. Printing data has
exceeded the memory capacity of
the printer.
In the Quality of printer driver,
select [Fine/Detail] or [Normal],
and print once again.
Press the [OK] button for deleting
the display of the liquid crystal
panel.
[Advanced] >
[Print with
best quality]
Japanese
"k" column
We cannot delete the data due to
a custom media print error
Verify the custom media settings
and print again. To turn off the
display, press OK
Please see HELP for details
459 Blinking Printing is stopped because of
print request from an incompatible
custom media, and data is deleted.
Print once again.
Press the [OK] button for deleting the
display of the liquid crystal panel.
-

Oki C911dn Specifications

General

Color	Yes
Print technology	LED
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	50 ppm
Envelopes sizes	DL, Monarch
Maximum print size	297 x 420 mm
Paper tray media types	Banner, Envelopes, Labels, Plain paper
Non-ISO print media sizes	index card, Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
ISO B-series sizes (B0...B9)	B5
ISO C-series sizes (C0...C9)	C5
Maximum ISO A-series paper size	A3
Processor family	ARM Cortex
Sound power level (standby)	34 dB
Sound pressure level (printing)	57 dB
Standard interfaces	Ethernet
USB 2.0 ports quantity	1
Wi-Fi	No
Mobile printing technologies	Not supported
Display	LCD
Product color	White
Total input capacity	830 sheets
Total output capacity	300 sheets
Maximum input capacity	2950 sheets
Total number of input trays	2
Maximum number of input trays	5
Maximum duty cycle	300000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PCL 6
Power consumption (max)	1600 W
Power consumption (off)	0.4 W
Power consumption (standby)	40 W
Power consumption (printing)	1100 W
Power consumption (PowerSave)	30 W
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	625 mm
Width	699 mm
Height	640 mm