Oki C911dn Troubleshooting Guide

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Printing Troubles
Troubleshooting
1
2
IndexMaintenance
Network Connection Problems

Common for Windows/Mac OS X
Cause Solution procedure Reference pages
Cross cable is used. Arrange straight cable and hub, and connect
correctly.
Basic
Compatibility problem with hub. Select [Admin Setup]>[Network Setup]>[Hub
Link Setting] from the operation panel, and
change the settings.
Advanced
There is a problem with hub. Insert network cable in the empty hub, or
another port. If the problem is still not solved,
use another hub.
-
Network cable is defective. Reconnect with a new or a different network
cable, and check again.
-
Incorrect IP address.
z
Check that IP address settings of the printer,
and IP address of the printer set in the
computer are matching.
z
If you are using OKI LPR Utility on Windows,
check IP address settings in OKI LPR Utility.
z
Check that IP address is not overlapping with
other device.
z
Check that correct address is set in IP
address, Subnet mask, and Gateway address.
Advanced
Duplicate IP address. Check that IP address of the printer does not
overlap with other IP address.
-
USB Connection Problems

Common for Windows/Mac OS X
Cause Solution procedure Reference pages
Cable does not meet the standards. Use USB cable of USB 2.0 specications. Basic
USB hub is used. Directly connect the printer to the computer. -
Printer driver is not installed correctly. Please re-install the printer driver. Basic

For Windows
Cause Solution procedure Reference pages
Printer is ofine. Right click the OKI C9xx icon in the [Devices and
Printers] folder, and select [See what’s printing]
(When multiple drivers are installed>[OKI C9xx
(*)]). Select the [Printer] menu in the dialog
displayed, and uncheck [Use Printer Ofine].
*: Select the type of required driver.
Basic
Switch, buffer, extension cable, and USB hub
are used.
Directly connect the printer to the computer. -
Another printer driver operated through USB
connection is installed.
From the computer, remove other printer
drivers.
-

Oki C911dn Specifications

General

Color	Yes
Print technology	LED
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	50 ppm
Envelopes sizes	DL, Monarch
Maximum print size	297 x 420 mm
Paper tray media types	Banner, Envelopes, Labels, Plain paper
Non-ISO print media sizes	index card, Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
ISO B-series sizes (B0...B9)	B5
ISO C-series sizes (C0...C9)	C5
Maximum ISO A-series paper size	A3
Processor family	ARM Cortex
Sound power level (standby)	34 dB
Sound pressure level (printing)	57 dB
Standard interfaces	Ethernet
USB 2.0 ports quantity	1
Wi-Fi	No
Mobile printing technologies	Not supported
Display	LCD
Product color	White
Total input capacity	830 sheets
Total output capacity	300 sheets
Maximum input capacity	2950 sheets
Total number of input trays	2
Maximum number of input trays	5
Maximum duty cycle	300000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PCL 6
Power consumption (max)	1600 W
Power consumption (off)	0.4 W
Power consumption (standby)	40 W
Power consumption (printing)	1100 W
Power consumption (PowerSave)	30 W
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	625 mm
Width	699 mm
Height	640 mm