Oki C911dn Troubleshooting Guide

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Printing Troubles
Troubleshooting
1
2
IndexMaintenance
z
Printing Troubles
This section describes the possible troubles that may occur while operating the printer, and their
solution procedure.
Memo
z
If the problem is not solved using the following methods, contact your designated customer service centre.
z
For problems arising from the applications, contact the application development company.
Unable to print
Basic reasons

Common for Windows/Mac OS X
Cause Solution procedure
Reference
pages
Power supply of the printer is switched off. Switch on the power supply. Basic
Power supply was switched off due to the auto
power off function.
Switch on the power supply.
When you do not want to use the auto power off
function, disable it with [Admin Setup]>[Power
Setup]>[Auto Power Off] in the operation panel.
Advanced
Printer is in sleep mode.
Touch the [POWER SAVE] button on the operation
panel, and change the status to the standby mode.
When you do not want to use the sleep mode,
disable the sleep mode from [Admin Setup]>[Power
Setup]>[Sleep] in the operation panel.
Basic
LAN Cable/USB Cable is disconnected. Check that labels are correctly connected to the
printer and the computer.
-
Cables are defective. Replace with new cables. -
Printer is ofine.
Press the [ON LINE] button on the operation panel. -
Error message has appeared on the liquid
crystal panel of the operation panel.
Press “When a message related to paper
appears”(P.31),”When a message related
to replacement of consumable supplies
appears”(P.33),”When some other message
appears”(P.35), or the [HELP] button on the
operation panel.
page 31
page 33
page 35
NBT, EtherTalk, and WSP Print protocols are
used.
When the sleep mode is enabled, disable it from
[Admin Setup]>[Power Setup]>[Sleep] in the
operation panel.
-
Interface settings are disabled. From [Admin Setup]>[Network Setup] on the
operation panel, enable the interface you are
using.
Advanced
There is a problem with the print function. Check whether you can print the printer
information or not.
Basic
Print will be automatically canceled. Print is not allowed when print job accounting
client is used. Or, job accounting log buffer may
be full.
Advanced

For Windows
Cause Solution procedure Reference pages
This printer is not set as default printer. Set it to default printer. -
Output port of printer driver is incorrect. Select the output port where LAN cable/USB
cable is connected.
-
Printing from other interface is in progress. Wait until the printing is complete. -

Oki C911dn Specifications

General

Color	Yes
Print technology	LED
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	50 ppm
Envelopes sizes	DL, Monarch
Maximum print size	297 x 420 mm
Paper tray media types	Banner, Envelopes, Labels, Plain paper
Non-ISO print media sizes	index card, Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
ISO B-series sizes (B0...B9)	B5
ISO C-series sizes (C0...C9)	C5
Maximum ISO A-series paper size	A3
Processor family	ARM Cortex
Sound power level (standby)	34 dB
Sound pressure level (printing)	57 dB
Standard interfaces	Ethernet
USB 2.0 ports quantity	1
Wi-Fi	No
Mobile printing technologies	Not supported
Display	LCD
Product color	White
Total input capacity	830 sheets
Total output capacity	300 sheets
Maximum input capacity	2950 sheets
Total number of input trays	2
Maximum number of input trays	5
Maximum duty cycle	300000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PCL 6
Power consumption (max)	1600 W
Power consumption (off)	0.4 W
Power consumption (standby)	40 W
Power consumption (printing)	1100 W
Power consumption (PowerSave)	30 W
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	625 mm
Width	699 mm
Height	640 mm