Oki C911dn Troubleshooting Guide

- 39 -
When some other message appears
Troubleshooting
1
2
IndexMaintenance
Index
Message displayed on the
liquid crystal panel
Error
code
<ATTENTION>
lamp
Causes and
Troubleshooting
Reference
pages
Japanese
“t” column
The toner replacement cover is
open
Please see HELP for details
586 Blinking The toner replacement cover is
open.
Check that the toner cartridge is
pushed in rmly as far as it can
go, and close the toner cover.
-
[TRAY] cassette is missing
Pull it out and insert once again
Please see HELP for details
430
431
432
433
434
Blinking There is no paper cassette in the
tray shown in the message.
Set the paper cassette in the tray
shown in the message.
When the paper cassette is already
there in the tray, pull the cassette
out and set it correctly.
-
Japanese
"h" column
Install Exit Unit
Please see HELP for details
333 Blinking The output unit is missing.
Please install the output unit.
-
Check Waste Toner Box
Reset Waste Toner Box
Please see HELP for details
331 Blinking The waste toner box is not set
correctly.
Reset the waste toner box.
-
Waste Toner Transfer Error
Reset Waste Toner Box
Please see HELP for details
359 Blinking A waste toner transfer error has
occurred.
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
-
Firmware Update Error
Please retry
If network doesn’t work, please
try rmware update over USB
302 - Firmware update failed.
Follow the contents of the
message.
-
Open Face Up Stacker
Please see HELP for details
580 Blinking Face up stacker is closed.
Please open the face up stacker
-
Belt Unit Not Installed
Please see HELP for details
689 Blinking The belt unit is not installed.
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
-
Belt Unit not installed correctly
Re-set the Belt Unit
Please see HELP for details
330 Blinking The belt unit is not set correctly.
Press the [HELP] button, and
solve according to the guidance
shown on the Help screen.
-
Condensation has occurred inside
the printer
Switch off the power supply, and
switch on the power supply after
some time
If the same error appears, then
contact the customer service center
- Blinking Condensation has occurred inside
the printer.
Restart the printer after some
time.
If the error is not resolved by
restarting the printer, contact your
designated help desk.
-
Japanese
"r" column
The duplex unit is not properly
installed
Pull it out and insert once again
Please see HELP for details
360 Blinking The 2-Sided Printing unit is not
set correctly.
Install the 2-Sided Printing unit
correctly.
-
Japanese
"r" column
The data was deleted because a
duplex printing error occurred
Check the paper and paper
settings, then print again. To turn
off the display, press OK
Please see HELP for details
455 Blinking 2-Sided printing cannot be done
because the paper is too thick or
it is small. Printing was stopped
and the print data was deleted.
Change the paper, or set to
1-Sided Printing and print once
again.
Press the [OK] button for deleting
the display of the liquid crystal
panel.
-

Oki C911dn Specifications

General

Color	Yes
Print technology	LED
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	50 ppm
Envelopes sizes	DL, Monarch
Maximum print size	297 x 420 mm
Paper tray media types	Banner, Envelopes, Labels, Plain paper
Non-ISO print media sizes	index card, Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
ISO B-series sizes (B0...B9)	B5
ISO C-series sizes (C0...C9)	C5
Maximum ISO A-series paper size	A3
Processor family	ARM Cortex
Sound power level (standby)	34 dB
Sound pressure level (printing)	57 dB
Standard interfaces	Ethernet
USB 2.0 ports quantity	1
Wi-Fi	No
Mobile printing technologies	Not supported
Display	LCD
Product color	White
Total input capacity	830 sheets
Total output capacity	300 sheets
Maximum input capacity	2950 sheets
Total number of input trays	2
Maximum number of input trays	5
Maximum duty cycle	300000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PCL 6
Power consumption (max)	1600 W
Power consumption (off)	0.4 W
Power consumption (standby)	40 W
Power consumption (printing)	1100 W
Power consumption (PowerSave)	30 W
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	625 mm
Width	699 mm
Height	640 mm