Oki C911dn Troubleshooting Guide

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Printing Troubles
Troubleshooting
1
2
IndexMaintenance
Symptom Cause Troubleshooting
Reference
pages
Print data is not sent. LAN Cable/USB Cable is
damaged.
Connect a new cable. -
Computer had timed out. Increase the length of timeout. -
Abnormal sound. Device is tilted. Install on a stable and a at
surface.
Basic
Resonant sound. While temperature inside the
device has increased, printing
is done on a narrow paper or a
thick paper.
Device has not broken down.
Use the device as it is.
-
Printing does not start
immediately.
Device is warming up for
returning from the power
saving mode or auto power off.
Please wait.
When you do not want to use
auto power off, select [Admin
Setup]>[Power Setup]>[Sleep]/
[Auto Power Off], and disable
both the modes.
Advanced
Cleaning of image drum may
be in progress.
Please wait. -
Temperature adjustment of the
fuser unit is under progress.
Please wait. -
Processing of data from other
interface is in progress.
Wait until the printing is
complete.
-
Printing stops in between. Temperature is adjusted
because temperature of the
fuser unit increased due to
continuous printing.
Temperature is adjusted
because temperature inside
the device increased due to
continuous printing for long
time.
Please wait.
Printing will automatically
start again once temperature
of the fuser unit has become
appropriate.
Please wait.
Printing will automatically start
again once temperature of the
printer has become appropriate.
-
Not enough memory. Inadequate memory of the
printer due to large printing
data
Print after lowering the quality
of printer driver.
-
Slow printing. Printing process is also done at
the computer side.
User a computer with fast
processing speed.
-
Select [ProQ/High Quality] in
the [Job Options] tab of the
printer driver.
In the [Advanced] tab of the
printer driver,
select [Fine/
Detail(1200x1200dpi)]
or [Normal (600x600dpi)].
Advanced
Complicated print data. Select simple print data. -
Display of the printer driver is
abnormal. (Mac OS X)
Printer driver may not be
functioning correctly.
Delete the printer driver once,
and re-install it.
-

Oki C911dn Specifications

General

Color	Yes
Print technology	LED
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	50 ppm
Envelopes sizes	DL, Monarch
Maximum print size	297 x 420 mm
Paper tray media types	Banner, Envelopes, Labels, Plain paper
Non-ISO print media sizes	index card, Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
ISO B-series sizes (B0...B9)	B5
ISO C-series sizes (C0...C9)	C5
Maximum ISO A-series paper size	A3
Processor family	ARM Cortex
Sound power level (standby)	34 dB
Sound pressure level (printing)	57 dB
Standard interfaces	Ethernet
USB 2.0 ports quantity	1
Wi-Fi	No
Mobile printing technologies	Not supported
Display	LCD
Product color	White
Total input capacity	830 sheets
Total output capacity	300 sheets
Maximum input capacity	2950 sheets
Total number of input trays	2
Maximum number of input trays	5
Maximum duty cycle	300000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PCL 6
Power consumption (max)	1600 W
Power consumption (off)	0.4 W
Power consumption (standby)	40 W
Power consumption (printing)	1100 W
Power consumption (PowerSave)	30 W
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	625 mm
Width	699 mm
Height	640 mm