Owner
Assistance
The satisfaction
and
goodwill of
the
owners of Oldsmobile products are
of
primary concern
to
your
Dealer and
Oldsmobile
Division. Normally,
any
problems
that
arise
in
connection with
the
sales transaction or the operation
of
your
car
will be handled
by
your
Dealer's Sales
or
Service Departments. It
is
recognized,
however,
that
despite
the
best intentions of
everyone concerned, misunderstandings
will sometimes occur.
If
you have a
problem
that
has
not
been handled
to
your
satisfaction through normal channels, we
suggest
that
you take
the
following steps:
STEP
ONE-Di
.scuss
your
problem with a
member
of
dealership
management.
Frequently, complaints are
the
result of a
breakdown in communications and can
quickly be resolved by a member of a
dealership management.
If
the
problem
already has been reviewed with
the
Sales
Manager or Service Manager,
contact
the
Dealer himself or
the
General Manager.
STEP
TWO-Contact
the
Oldsmobile Zone
Office
closest
to
you listed
on
the
following page (In Canada,
contact
the
General Motors
Zone Office) . When it
appears
that
your problem
cannot
be
readily resolved by
the
dealership
without
additional assistance,
the
matter
should be
called
to
the
attention
of
the
Zone's
Service
Department and
the
following
information provided:
• Your name, address, telephone number
• Vehicle identification number*
• Dealer's name
and
location
• Vehicle's delivery date
and
mileage
• Nature of problem
*Available
from
vehicle registration,
title
or
plate
attached
to
left
top
of
instrument
panel
and
visible
through
the
windshield.
STEP
THREE-Contact
the
Customer
.
Service
Manager, Oldsmobile Central
Office,
Lansing, Michigan 48921, Phone
(517) 373-5546. (In Canada,
contact
the
Owner Relations Supervisor, Oshawa,
Ontario
, 416·644·6624.) If after an
additional review of
all facts involved he
feels
that
some further action can be
taken,
he will so instruct
the
Zone.
In
any
case,
your
cOntact will be acknowledged
providing Oldsmobile's positi
on
in
the
matter.
When
cont
Acting
the
Zone
or
Central
Office, please bear
in
mind
that
ultimately
your problem likely
will be resolved
in
the
dealership, utilizing
the
Dealer's facilities,
equipment
and personnel. It
is
suggested,
therefore,
that
you follow
the
above steps
in sequence when pursuing a problem.
Your purchase of an
Oldsmobile product
is
greatly appreciated by
both
your Dealer
and Oldsmobile.
It
is
our sincere desire
to
assist you
in
any way possible
to
assure
your
complete satisfaction with your
vehicle.
77
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