Omnitracs MCP50 - Page 90

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Return Material Authorization (RMA) Process for Scanners In-Cab Scanner Diagnostic Procedure

27-6 80-JB566-1 Rev. G

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

Main Page

Troubleshooting1
Installation Contents3
Important Safety Information5
Safety Definitions5
Safety Advice5
Component Overview7
Display Interface Unit 50 (DIU50)7
Vehicle Telematics Module 50 (VTM50)8
Power/Io Cable (9-Pin or 6-Pin "Y" Cable)8
Installation Planning19
Regulatory Compliance Information19
Tools and Supplies Recommended for Installation20
Vehicle Telematics Module 50 (VTM50) Installation21
Installing the VTM5021
Antenna Installation23
Installing Antenna24
Display Interface Unit 50 (DIU50) Installation25
Selecting a Mounting Location25
Installing the Display26
Power/Io Cable Connection29
Connecting the Power/Io Cable30
In-Cab Scanner Installation33
Mounting the Scanner34
Installing the Scanner35
Calibrating the Scanner35
Sending a Scan36
Cleaning the Scanner37
PTO (Power Take-Off) Overview-Optional Connection39
Optional Accessories39
PTO Data Input Verification Procedure41
Troubleshooting Contents47
Troubleshooting Best Practices49
Display Screen Is Dark or Blank51
Problem: Display Screen Is Dark or Blank51
Problem: Display Immediately Goes Blank When Ignition Is Turned off52
DIU Problems53
DIU50 Overview53
Problem: Touchscreen Non-Responsive/Calibration54
Cannot Send Messages55
Problem: Cannot Send Messages55
Cellular End to End Problems57
Problem: Cellular End to End Test Fails57
Cellular Signal Strength Problems59
Problem: Cellular Signal Strength Fails59
CDD Database Sync Problem61
Problem: CDD Database Sync Test Fails61
Problem: GPS Fix Test Fails63
GPS Fix Problem63
J1587 Packet Detection Problem65
Problem: J1587 Packet Detection Fails65
J1939 Packet Detection Problem67
Problem: J1939 Packet Detection Fails67
Ignition on Detection Problem69
Problem: Ignition on Test Fails69
Core Data Problem71
Problem: Core Data Item Test Fails71
VTM LED Indicator73
VTM Performance-LED Indicators73
Acquiring Network Problem75
Problem: Stuck on Acquiring Network Screen75
Performance Monitoring Troubleshooting77
System Overview77
Performance Monitoring Faults and Descriptions79
Critical Event Reporting Troubleshooting81
Event Not Triggered82
Events Triggered in Error84
In-Cab Scanner Diagnostic Procedure85
Installation Procedure87
Return Material Authorization (RMA) Process for Scanners89
Appendix Contents91
Wiring Diagrams and Charts93
Volvo/Mack 2014 or Newer OBDII Style Connector96
Display Interface Unit 50 (DIU50) Cable Connector Pin Callouts98
Environmental and Power Requirements99
MCP50 Environmental and Power Requirements99
General Wiring and Installation Guidelines101
Making Electrical Connections - Standard Installations101
Cutting and Splicing Power/Io Cable - Non-Standard Installation101
Proper Grounding107
General Installation Guidelines108
Routing and Protecting Cables108
Standard RMA Procedure109
Upgrading the MCP50 Using USB Memory Sticks111
Requirements for Certain Services111
Checking the Software Versions Installed113
Upgrading Only the MAS50 Software114
Preventive Maintenance Inspection117
Inspecting the Display Interface Unit 50 (DIU50)118
Inspecting the Antenna118
Component Information119
MCP50 System Component Mcns Referenced in this Guide119
Installation Form123

Omnitracs MCP50 - Page 90

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