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3.3. Troubleshooting
Issue Remedy
At the startup of
TouchFinder for
PC, a message
to request the
installation
of .NET Frame-
work 3.5 ap-
pears.
.NET Framework 3.5, which is part of the recommended system environ-
ment, is not installed on the same computer, or functions of .NET Frame-
work 3.5 are not validated.
Install .NET Framework 3.5 or validate the functions according to the con-
figuration of your computer.
If the computer is connected to internet,
・Install .NET Framework 3.5 by following the displayed messages.
・Or, click Turn Windows features on or off on the control panel, and
select the .NET Framework 3.5 (.NET 2.0/3.0) check box.
If the computer is not connected to internet,
・Provide the installation media of Windows. Execute command prompt
as administrator. Enter the following command.
Dism /online /enable-feature /featurename:NetFx3 /All/Source:<Drive
name>:\sources\sxs /LimitAccess
Related page on the Microsoft website:
https://msdn.microsoft.com/en-us/library/hh506443%28v=vs.110%29.aspx
At the installation
of TouchFinder
for PC, a mes-
sage to request
the installation of
Visual C++
Runtime Library
appears.
Visual C++ Runtime Library, which is required for FQ2 Simulator to run, is
not installed on the same computer. Install Visual C++ Runtime Library by
following the displayed messages.
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