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12   Troubleshooting
AC Servomotors/Servo Drives 1S-series with Built-in EtherCAT® Communications User’s Manual (I586)
12-5  Troubleshooting
12
12-5-1  Troubleshooting Using Error Displays
13 00 Main Power 
Supply 
Undervolt-
age (insuffi-
cient voltage 
between P 
and N)
The main circuit power 
supply voltage fell below 
the operation guaran-
tee range during Servo 
ON.
Incorrect wiring of the 
main circuit power sup-
ply
If the power supply cables are not 
wired to the main circuit power sup-
ply terminals (L1, L2, L3), connect 
them.
The low power supply 
voltage is applied to the 
Servo Drive.
Increase the power supply capacity 
if it is small. Measure the applied 
power supply voltage, and apply the 
voltage according to the specifica-
tion.
The long time was set in 
Momentary Hold Time 
and the voltage was 
decreased momentarily.
Remove the cause that momentar-
ily decreased the voltage. Set a 
short time in the Momentary Hold 
Time so as not to detect this error 
due to a momentary decrease in 
voltage.
Servo Drive failure If this event occurs again after you 
performed all corrections shown 
above, replace the Servo Drive.
When there is a failure in inrush 
current prevention circuit, in some 
cases, this error occurs.
01 Main Circuit 
Power Sup-
ply Phase 
Loss Error
The phase loss of the 
main circuit power sup-
ply was detected.
Incorrect wiring, for 
example the single-
phase power supply is 
input to a 3-phase input 
type Servo Drive.
Confirm the Servo Drive specifica-
tions, and perform the correct wir-
ing.
In the case where the 
single-phase power 
supply is input to a sin-
gle- and 3-phase input 
type Servo Drive, the 
phase loss detection is 
enabled.
Set Main Circuit Power Supply - 
Phase Loss Detection Enable 
(4320-02 hex) to 0 (disabled).
The power supply volt-
age is low or insufficient.
Improve power supply conditions by 
increasing the power supply capac-
ity or the like.
Broken wiring of the 
main circuit power sup-
ply input
Replace the main circuit power sup-
ply input cable.
Servo Drive failure If this event occurs again after you 
performed all corrections shown 
above, replace the Servo Drive.
Error No.
Name Cause Measures
Main 
(hex)
Sub 
(hex)