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12   Troubleshooting
AC Servomotors/Servo Drives 1S-series with Built-in EtherCAT® Communications User’s Manual (I586)
12-5  Troubleshooting
12
12-5-3  Troubleshooting Using the Operation State
The Servo locks but 
the Servomotor does 
not rotate.
The host controller does not 
give a command.
For a position command, check 
to see if the speed and position 
are set to 0.
Enter position and speed data. 
Start the Servomotor.
The Servo Drive received a 
command but it is not 
accepted.
Check to see if the Servo Drive 
retains the object value for two 
communications cycles or more 
in Profile position mode (pp).
Set the Servo Drive so that it 
retains the object value for two 
communications cycles or 
more.
It is hard to determine if the 
Servomotor is rotating.
Check to see if the velocity 
command given by the host 
controller is too small.
Check the velocity command 
from the host controller.
The holding brake is operating. Check the Brake Interlock Out-
put (BKIR) signal and the +24 
VDC power supply.
Check to see if the holding 
brake on a Servomotor with 
brake is released when the 
Servo is locked.
The torque limits set in the 
Positive torque limit value 
(60E0 hex) and the Negative 
torque limit value (60E1 hex) 
are too small.
Check to see if the torque limits 
in objects 60E0 hex and 60E1 
hex are set to a value close to 
0.
Set the maximum torque that 
you use for each of these 
objects.
Positive Drive Prohibition Input 
(POT) or Negative Drive Prohi-
bition Input (NOT) is OFF.
Check the ON/OFF state of the 
POT and NOT signals from the 
Sysmac Studio.
• Turn ON the POT and NOT 
signals.
• Disable them in the settings 
when the POT and NOT sig-
nals are not used.
The motor power cable is wired 
incorrectly.
Check the wiring. Wire correctly.
The encoder cable is wired 
incorrectly.
Power is not supplied. Check the power supply and 
the 7-segment display.
Turn ON the power.
Check the voltage between the 
power terminals.
Wire the power-ON circuit cor-
rectly.
The Servo Drive is broken 
down.
--- Replace the Servo Drive.
The Servomotor oper-
ates momentarily, but 
then it does not oper-
ate after that.
The position commands given 
are too little.
Check the position data and the 
electronic gear ratio at the host 
controller.
Set the correct data.
The motor power cable is wired 
incorrectly.
Check the wiring of the motor 
power cable’s phases U, V, and 
W.
Wire correctly.
The encoder cable is wired 
incorrectly.
Check the encoder cable’s wir-
ing.
Wire correctly.
The Servomotor 
rotates without a com-
mand.
There are inputs of small val-
ues in velocity control mode.
Check if there is an input in 
velocity control mode.
Set the velocity command to 0. 
Alternatively, change the mode 
to position control mode.
The motor power cable is wired 
incorrectly.
Check the wiring. Wire correctly.
When the runaway 
detection function is 
enabled, the 
Servomotor rotates 
without a command.
The Servomotor power cable is 
wired incorrectly, and condi-
tions under which the runaway 
detection function cannot work 
are satisfied.
Check the wiring. Wire correctly.
Symptom Probable cause Check items Measures