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12   Troubleshooting
AC Servomotors/Servo Drives 1S-series with Built-in EtherCAT® Communications User’s Manual (I586)
12-5  Troubleshooting
12
12-5-3  Troubleshooting Using the Operation State
The Servomotor or 
the load generates 
abnormal noise or 
vibration.
1st Torque Command Filter 
(3233 hex) or 2nd Torque 
Command Filter (3234 hex) 
does not match the load.
Review the set value of the 
torque command filter.
Set a small value for the torque 
command filter to eliminate the 
vibration.
1st Position Control Gain 
(3213 hex) or 2nd Position 
Control Gain (3214 hex) is too 
large.
Review the setting of the posi-
tion control gain.
Use the Sysmac Studio to mea-
sure the response and adjust 
the gain.
Proportional Gain and Inte-
gral Gain in 1st Velocity Con-
trol Gain (3223 hex) and 2nd 
Velocity Control Gain (3224 
hex) are balanced incorrectly.
Review the set values of the 
velocity control gain.
Noise is entering into the con-
trol I/O signal cable because 
the cable is longer than the 
specified length.
Check the length of the control 
I/O signal cable.
Shorten the control I/O signal 
cable to 3 m or less.
Noise is entering into the cable 
because the encoder cable 
does not meet specifications.
Check to see if it is a shielded 
twisted-pair cable with core 
wires that are at least 0.12 
mm
2
.
Use an encoder cable that 
meets specifications.
Noise is entering into the 
encoder cable because the 
cable is longer than the speci-
fied length.
Check the length of the 
encoder cable.
Shorten the encoder cable to 
less than 50 m.
Noise is entering into the signal 
lines because the encoder 
cable is stuck or the sheath is 
damaged.
Check the encoder cable for 
damage.
Correct the encoder cable’s 
pathway.
Excessive noise on encoder 
cable.
Check to see if the encoder 
cable is bound together with or 
too close to high-current lines.
Install the encoder cable where 
it won’t be subjected to surges.
The FG’s potential is fluctuating 
due to devices near the Servo-
motor, such as welding 
machines.
Check for ground problems 
(loss of ground or incomplete 
ground) at equipment such as 
welding machines near the Ser-
vomotor.
Ground the equipment prop-
erly and prevent current from 
flowing to the encoder FG.
Errors are caused by excessive 
vibration or shock on the 
encoder.
There are problems with 
mechanical vibration or Servo-
motor installation (such as the 
precision of the mounting sur-
face, attachment, or axial off-
set).
Reduce the mechanical vibra-
tion or correct the Servomotor’s 
installation.
Overshooting at 
startup or when stop-
ping
1st Position Control Gain 
(3213 hex) or 2nd Position 
Control Gain (3214 hex) is too 
large.
Review the setting of the posi-
tion control gain.
Use the Sysmac Studio to mea-
sure the response and adjust 
the gain.
Proportional Gain and Inte-
gral Gain in 1st Velocity Con-
trol Gain (3223 hex) and 2nd 
Velocity Control Gain (3224 
hex) are balanced incorrectly.
Review the set values of the 
velocity control gain.
The set inertia ratio differs from 
the load.
Review the set value of the 
Inertia Ratio (3001-01 hex).
Adjust the set value of the Iner-
tia Ratio.
Symptom Probable cause Check items Measures