~OWNER'S
WARRANTY
SERVICE
-
CUSTOMER
SERVICES
ENGINE
DRIVEN
ELECTRIC
GENERATOR
SETS,
W
•^fc*'
SEPARATE
GENERATORS,
INDUSTRIAL
ENGINES
QUALITY
OF
PRODUCT
Onan products are engineered and designed to perform as stated on product nameplate and published
specification.
Only
quality material and workmanship are used in the manufacture of this product.
With
proper installation, regular maintenance and periodic repair service, the equipment
will
provide many
enjoyable hours of service.
GENERAL
WARRANTY
PRACTICES
All
Onan-manufactured engine-driven electric generator
sets,
separate
generators, and industrial
engines
are sold
with
a
full
one-year warranty. This warranty is issued
only
to the
original
user
and promises
that
these
products are free
from
defects in material or factory workmanship when properly installed,
serviced, and operated under normal conditions, according to the manufacturer's instructions. The text
of
the Onan published warranty
appears
in the Onan Operator's Manual
sent
with
the product.
Warranty
Registration: A Warranty Registration card accompanies
each
Onan Product. This card must be
properly
filled
out and returned to the Onan Factory in order to
qualify
for warranty consideration as
covered in this
bulletin.
When requesting warranty repair
work
you must provide the
purchase
date, Onan
model
and serial number of the equipment.
Warranty
Authorization: Warranty service must be performed by Onan Factory or Onan Authorized
Dis-
tributors
or their Approved and Registered Service Dealers. A complete
listing
of
these
Onan Authorized
Parts
and Service
Centers
is provided in our brochure F-115, a copy of
which
is supplied
with
each
Onan Product.
These
Onan Authorized Service
Centers
have
trained service personnel, parts stock,
and the
necessary
facilities
and tools for the service and repair of Onan equipment.
Material
Allowances: Onan
will
allow
credit or furnish free of charge to the Onan Authorized Service
Station
or his Approved Service Dealer, all genuine Onan parts used in a warranty repair of
these
products
which
fail
because
of defective material or workmanship.
Labor
Allowance: Onan
will
allow
warranty repair credit to the Onan Authorized
Parts
and Service Center
and his Approved Dealer at straight time labor when the
cause
of failure is determined to be defective
material
or factory workmanship. This labor allowance
will
be
based
on the factory's standard time sched-
ule of published
flat
rate
labor allowances, or, otherwise a time judged
reasonable
by the factory. Repair
work
other than warranty
will
be charged to the owner. The Onan Division's Warranty practice
does
not
provide
for allowance of
expenses
such as start-up
charges,
communication
charges,
transportation
charges,
travel time and/or mileage,
unit
removal or installation
expense,
cost of
fuel,
oil, normal main-
tenance
adjustments, tune-up adjustments or parts maintenance items.
Administration:
Warranty of Onan Products is administered through Onan Authorized Distributors in
whose
territory
the equipment is located.
These
Distributors and their Approved or Registered Onan
Service Dealers are authorized to make settlement of all customer warranty claims
within
the
limits
of
the manufacturer's warranty
policy
as described herein.
Onan
reserves
the
right
to
change
warranty practices
without
prior
notice.
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