Onida GOOGLE TV - Page 32

Chapter 8
Customer Corner
Problems & Soluons
Note: Problems & soluons 1 o 2 are for the TV models which have netwwork funcons, so uss of non-
connected TV models can disregard them.
1. Fail to link to the network.
- Check if your TV is connected with the network;
- Reboot your TV;
- Consult your internet service provider, to confirm
if access of your router is supported. Refer to the operaon manual of our router.
Make sure if your TV is connected with the router. if the router is well connected and powered on, try to change a new router and
network line, and use your PC to have a test. Should your problem persists, try to consult
Client Service Centre.
2. The video could not be played smoothly.
- Videos from your USB flash drive It may result from data transmission, or its code flow is far beyond the supported formats of
this TV set.
- Videos downloaded from internet, or online videos.
a. It may be caused by the lower bandwidth of your network. A high network speed IS required to handle online videos.
b. Peak internet usage mes m y affect the bandwidth.
c. Check if any other computers on the same network are also operan , as they may be using up bandwidth.
Especially if they are downloading or displaying on-line videos.
d. The video may not be smooth itself, it is not the problem of your TV or network.
3. When two mobile hard disks are connected with the TV at the same me, th y will not be recognizzed some mes.
- All mobile hard disks consume a lot of power, which may result in power supply problems. We recommend inserng only one
hard disk, or a low power consumpon mobile had disk
4. The video from a mobile hard disk (USB) is playing with no sound.
- The audio format of the video in your mobile hard disk is not supported by the TV player
5. Some videos fail to play.
- The formats of the videos may not be supported by the TV, especially videos shot by certain kinds of cameras,
generally with their private protocol of formats, which are not compable with our TV.
6. Video stops playing midway.
- Mistakes may occur when videos are copied or compressed, so they may automa ally stop playing during playback.
7. What should I pay atennono, when I do SW updadang
- No power cuts when SW updang;
- Avoid any operaons with our remote control when SW updaang; Be pa because the SW updapdanocess may takes a
lile bit lon ger me.
8. There are no disnct chan es of TV interface aaer SW updadang.
- Under certain condions, W updaang y not only update or add nenew funcons but also i ove the performance of the TV
set, without disnct chan es of interface. Also, there may be no changes to the user interface at all.
Troubleshoong
Most problems you encounter with your TV can be corrected by consulng the ollowing trroubleshoong lt.
No picture, no sound
1. Check if the fuse or circuit breaker is working.
2. Plug another electrical device into the outlet to make sure it is working or turned on.
3. Power plug is in a bad contact with the outlet.
4. Check the signal source.
No color
1. Change the color system.
2. Adjust the saturaon.
3. Try another channel. Black-white program may be
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