Group call/hunt group 65
Uniform Call Distribution (UCD)
If configured (consult your Administrator), you may belong to a group
of users (agents), to which calls are distributed.
An incoming call is always assigned to the agent idle the longest.
Logging on and off at the beginning and end of your shift
Open the menu page 18.
Select and confirm the option shown.
Confirm the option shown.
or
Select and confirm the option shown.
j To log on, enter your identification number ("Agent:"). Contact your
Administrator to find out what it is.
Logging on and off during your shift
Open the menu page 18.
Select and confirm the option shown.
Confirm the option shown.
or
Select and confirm the option shown.
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