70 © Hypercom EMEA Ltd. 2011 Troubleshooting
T4230/M4230
(GPRS (with dial backup if
T4230
))
The normal sequence of messages displayed during a transaction using a
GPRS connection is:
CONNECTING VIA IP,
CONNECTION MADE, PROCESSING NOW,
APPROVAL XXXXXX
CONNECTION MADE, PROCESSING NOW
This message indicates that the terminal has connected successfully.
In this case, the following response displayed will be from your Acquirer.
(See
Appendix A on page 61
for common transaction responses)
If the terminal fails to connect on the first try, it will make a further two
attempts to connect before voiding the transaction (or reverting to dial
backup if T4230). The screen will display:
CONNECTING VIA IP, ATTEMPT #2
CONNECTING VIA IP, ATTEMPT #3
One of the following error messages may also be displayed:
LINE IDLE
The terminal cannot make a connection.
There may be low/no GPRS signal.
There may be no SIM card installed
PLEASE NOTE: GPRS terminals come with a SIM card pre-installed by
Hypercom. If there is no SIM card installed, a warning will display at power
up. If this happens, please call the helpdesk.
CONNECTING VIA DIAL
A T4230 has failed to connect 3 times using GPRS and has reverted to dial
backup. The terminal will try a maximum of 3 times to connect via dial and
then void the transaction if it cannot connect.
If this happens, please call the helpdesk as soon as possible to ensure that
your terminal operates at its optimum speed.
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