Troubleshooting © Hypercom EMEA Ltd. 2011 71
M4240
(Bluetooth and dial)
The normal sequence of messages displayed during a transaction using a
Bluetooth and dial connection is:
DIALING NOW,
CONNECTION MADE, PROCESSING NOW,
APPROVAL XXXXXX
CONNECTION MADE, PROCESSING NOW
This message indicates that the terminal has connected successfully.
In this case, the following response displayed will be from your Acquirer.
(See Appendix A for common transaction responses)
If the terminal fails to connect on the first try, it will make a further two
attempts to connect before voiding the transaction. The screen will
display:
DIALING NOW, ATTEMPT #2
DIALING NOW, ATTEMPT #3
If the terminal fails to connect, check the following (in this order):
The terminal may be out of the Bluetooth range of the Access Point.
If possible, move the terminal closer to the Access Point.
Check that the Access Point is turned on/plugged in (the green light
on top of the Access Point will be illuminated if it is getting power).
Ensure the supplied telephone cable is connected to the blue LINE
port on the Access Point and to a working telephone wall socket.
Test the line by connecting an analogue telephone to the phone line
that the terminal is using. Make sure there is a normal dial tone.
The terminal may not be properly configured to the Access Point.
(See Appendix F for information on how to configure your terminal and
Access Point).
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