72 © Hypercom EMEA Ltd. 2011 Troubleshooting
M4240
(Bluetooth and IP/Ethernet)
The normal sequence of messages displayed during a transaction using a
Bluetooth and IP/Ethernet connection is:
DIALING NOW,
CONNECTING…,
APPROVAL XXXXXX
CONNECTING…
This message indicates that the terminal has connected successfully.
In this case, the following response displayed will be from your Acquirer.
(See Appendix A for common transaction responses)
If the terminal fails to connect on the first try, it will make a further two
attempts to connect before voiding the transaction. The screen will
display:
DIALING NOW, ATTEMPT #2
DIALING NOW, ATTEMPT #3
If the terminal fails to connect, check the following (in this order):
The terminal may be out of the Bluetooth range of the Access Point.
If possible, move the terminal closer to the Access Point.
Check that the Access Point is turned on/plugged in (the green light
on top of the Access Point will be illuminated if it is getting power).
Ensure the Ethernet cable is connected to the white NET port on the
Access Point and to a working network port.
If your terminal shares the same network as your internet, check
that the internet connection is working.
The terminal may not be properly configured to the Access Point.
(See Appendix F for information on how to configure your terminal and
Access Point).
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