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APPENDIX
Problem Possible cause(s) Solution(s)
Phone does
not ring when a
call comes in.
1. The ringer is off.
2. Too many phones are sharing the same
phone line.
3. Base unit not plugged in.
1. Turn ON the ringer.
2. REMOVE some of the phones from the phone line.
3. Check base unit CONNECTIONS.
Keypad does
not work.
Keypad may be locked. UNLOCK the keypad.
No dial tone on
handset/base.
1. Chip in handset has frozen.
2. Chip in base unit has frozen.
1.
Use base unit for calls or RESET as described below.
2. RESET phone by disconnecting main power and
remove batteries. Reconnect after 1 minute.
Busy tone +
in use light on.
1. Other handset may still be connected.
2. Check power supply connection.
1. Check ALL handsets and END all calls.
2. Check CONNECTIONS to wall and base.
Can’t transfer a
call.
1. Handset is busy.
2. Handset is out of range.
3. Wrong handset number.
1. Check ALL handsets and END all calls.
2. Move handset CLOSER to base unit.
3. Check HANDSET NUMBER.
Answering
machine won’t
record.
1. Message limit exceeded.
2. Machine not switched on.
3. OGM2 selected.
1. DELETE old messages.
2. SWITCH-ON the answering machine.
3. Can only record with OGM1, CHANGE to OGM1.
Remote
operation
doesn’t work.
1. Incorrect security PIN.
2. Some cordless and mobile handsets do
not generate continuous tones.
3. Pausing too long between key press.
1. CHECK security PIN.
2. Need to use a TONE-DIALLING phone.
3. Key in the digits within the 10 seconds limit.
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