Appendix B Frequently Asked Questions
392
Software installation problems
Problem Solution
The installation menu did not
appear when I inserted the
Desktop Software CD-ROM (or
the Software Essentials CD-
ROM) into my Windows
computer.
Try the following:
1. From the Windows desktop, click Start.
2. Select Run.
3. Click Browse.
4. Locate your CD-ROM drive and select the Autorun file.
5. Click Open.
6. Click OK.
I cannot install Palm Desktop
software on my Windows
computer.
Try the following:
1. Disable any virus-scanning software on your computer.
2. Close any open applications.
3. Make sure your computer has at least 50MB of disk space
available.
4. Delete all temporary files.
5. Run ScanDisk (or another disk verification tool) on your
computer.
6. Uninstall and then reinstall Palm Desktop software.
I cannot install Palm Desktop
software on my Mac computer.
Try the following:
1. Disable any virus-scanning software on your computer.
2. Quit any open applications.
3. Make sure your computer has at least 50MB of disk space
available.
4. Uninstall and then reinstall Palm Desktop software.
5. If you are using Mac OS X, you must install using an
account with Administrator privileges.
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