Appendix B Frequently Asked Questions
396
I know I entered some records,
but they do not appear in the
application.
Try each of these in turn:
■ Check the Categories pick list (upper-right corner). Choose
All to display all of the records for the application.
■ Check Security and confirm that Private Records is set to
Show private records.
■ In To Do List, tap Show and see if Show Only Due Items is
selected.
I am having problems listing
memos the way I want to see
them.
Try each of these in turn:
■ If you cannot manually arrange the order of the memos in
the list screen, check the Memo Preferences setting. Make
sure that Sort by is set to Manual.
■ If you choose to view your memos alphabetically on Palm
Desktop software and then perform a HotSync operation,
the memos on your handheld still appear in the order
defined in the Memo Preferences setting. In other words,
the sort settings you use with Palm Desktop software are
not transferred to your handheld.
I created an event in Date Book,
but it doesn’t appear in the
Week view.
If you have two or more events with the same start time, the
first event created appears as a gray bar, and any subsequent
conflicting events appear as a single red bar. To see the
overlapping events select the Day View.
My vCard or vCal e-mail
attachment isn’t forwarding
correctly.
Palm Desktop software provides several features that interact
with e-mail client software on a Windows computer. In order
for these features to work correctly, the e-mail client software
must be properly configured. Follow these steps to check the
configuration:
1. Click the Windows Start menu, and then select Settings.
2. Select Control Panel.
3. Select Internet Options, and then click the Programs tab.
4. Make sure that the E-mail field is set to the correct e-mail
client software.
5. Click OK.
6. Start the e-mail client software and make sure it is
configured as the default MAPI client. Consult the
documentation for your desktop e-mail application for
more information.
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