1.19 V
328 Feature Manual
b) Intercept Routing to a Mailbox
c) Call Transfer to a Mailbox
d) Listening to a Message in a Mailbox
2. Automated Attendant (AA) Service Mode
The VPS greets and guides the caller to the desired extension directly without operator assistance.
3. VM → AA Service, AA → VM Service
It is possible to switch the service mode assigned on the VPS port, from the VM service to AA service
or vice versa.
System Explanation
1.
Service Mode Assignment
Assign the service mode, VM service or AA service, to the VM (DTMF) group to correspond with the
assignment of the VPS.
→ 2.9.19 [3-8-2] VM(DTMF) Group—Group Settings—Type
2. DTMF Command Assignment
Assign the DTMF command to suit the VPS settings.
2.9.18 [3-8-1] VM(DTMF) Group—System Settings
→ VM DTMF Command—Recording Message
→ VM DTMF Command—Listening Message
→ VM DTMF Command—Switching to AA
→ VM DTMF Command—Switching to VM
Note
H = Mailbox Number
3. VM Service
a) FWD to a Mailbox of the VPS
The PBX sends a mailbox number of the corresponding extension to the VPS when a call is
forwarded from an extension to the VPS. Therefore the caller can leave a message for the called
extension without knowing the mailbox number.
[FWD to the VPS Sequence Selection]
If an extension user sets FWD to the VPS, any incoming call will be forwarded to the VPS.
It is also possible to send the AA command, even in the VM service mode, when calls are
forwarded so that the caller can be directed to an extension rather than a mailbox. This can be
performed by selecting "AA" through system programming.
→ 2.9.18 [3-8-1] VM(DTMF) Group—System Settings—Others—FWD to the VPS Sequence
Command (Default)
Switching to VM #6
Switching to AA #8
Recording message H
Listening message
H
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