6.5 [4-1-4] Wired Extension—Flexible Button
→ Type
→ Extension Number (for Hurry-up)
6.13 [4-2-3] Portable Station—Flexible Button
→ Type
→ Extension Number (for Hurry-up)
6.17 [4-3] DSS Console
→ Type
→ Extension Number (for Hurry-up)
PT Programming Manual References
[628] Queuing Call Capacity
[629] Queuing Hurry-up Level
[630] Queuing Time Table
[631] Sequences in Queuing Time Table
[632] Maximum Number of Agents
Feature Manual References
6.1.3 Flexible Buttons
9.1.5 ICD Group Features—Overflow
12.1.2 OGM (Outgoing Message)
21.1 Capacity of System Resources
Operating Manual References
1.3.40 ICD Group Features—Manual Queue Redirection
9.1.7 ICD Group Features—Supervisory
Description
An extension preprogrammed
as a supervisor (supervisor extension) can monitor and control each member’s
status within the incoming call distribution group using a 6-line display PT.
Feature Description
Incoming Call Queue Monitor The supervisor extension can monitor the status of an incoming
call distribution group with the display.
Log-in/Log-out Monitor and
Remote Control
Monitor: The
supervisor
extension
can monitor the log-in/log-out
status of the incoming call distribution group members through the
corresponding DSS button light.
Remote Control: The supervisor extension can change the
status of the members by pressing the corresponding DSS button.
Document Version 2009-12 Feature Manual 153
9.1.7 ICD Group Features—Supervisory
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