296
SQW0740
Others
Q&A Troubleshooting
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Wi-Fi function
It cannot connect to the wireless LAN. Radio waves get disconnected. Wireless access point
is not displayed.
General tips for using a Wi-Fi connection
• Use within the communication range of the wireless LAN network.
• Is any device, such as microwave oven, cordless phone, etc., that uses 2.4 GHz frequency
operated nearby?
→ Radio waves may get interrupted when used simultaneously. Use them sufficiently away from
the device.
• When the battery indicator is flashing red, the connection with other equipment may not start or the
connection may be disrupted. (A message such as [Communication error] is displayed.)
• When this unit is placed on a metal table or shelf, the connection may not be established easily.
Use the camera away from metal surfaces.
About a wireless access point
• Check if the wireless access point to connect is in operating state.
• Check the radio wave condition of the wireless access point.
→ Perform the connection closer to the wireless access point.
→ Move the location or change the angle of the wireless access point.
• It may not display even if the radio waves exist depending on the setting of the wireless access
point.
→ Turn off the wireless access point and then turn it back on.
• Is the network SSID of the wireless access point set not to broadcast?
→ It may not be detected when it is set not to broadcast. Enter and set the network SSID. (→261)
Alternatively, set the network SSID of the wireless access point to broadcast.
This unit is not displayed in the Wi-Fi setting screen of the smartphone.
• Try switching the ON/OFF of the Wi-Fi function in the Wi-Fi settings of the smartphone.
I am having a problem connecting to my Windows 8 PC. The user name and password are not
recognised.
• Depending on the OS version, on Windows 8, for example, there are two types of user account
(local account/Microsoft account).
→ Be sure to set the local account and use the user name and password for the local account.
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