Panasonic NCP500 - ICD Group Features

To dial
Off-hook.
PT/SLT/PS
• To call another party, dial the desired party’
s phone number before the preprogrammed
number is dialed.
• You should assign the intercom line as the seized line when going off-hook. (Preferred Line
Assignment—Outgoing)
• It is possible to increase the delay before Hot Line is activated through system programming.
This can be useful if you require more time after going off-hook to dial another telephone
number or extension number.
Customizing Your Phone
• 3.1.2 Personal Programming
—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
1.3.35 ICD GROUP FEATURES
An incoming call distribution (ICD) group is a group of extensions assigned through system programming to
receive calls (for example, as a call center). The PBX has several features that support using extensions in
ICD groups, as follows:
Features Description
Log-in/Log-out
You can log in to or out of an ICD group, to control whether you receive calls
from the group.
(® 1.3.38 ICD Group Features—Log-in/Log-out
)
Supervisory Features
An extension assigned as a supervisor (supervisor extension) can monitor
and
control the status of each member within the ICD group, using a 6-line
display PT.
(® 1.3.41 ICD Group Features—Supervisory)
Manual Queue
Redirection (Hurry-up
Transfer)
You can forward the longest waiting call in the queue of calls to the ICD
group to a preprogrammed destination manually.
(® 1.3.40 ICD Group Features—Manual Queue Redirection
)
Call Forwarding (FWD) for
your ICD Group
You can set a forward destination for your ICD group.
(® Call Forwarding (FWD) for your Incoming Call Distribution Group
)
88 Operating Manual Document Version 2009-11
1.3.35 ICD GROUP FEATURES