Panasonic NCP500 - ICD Group Features-Incoming Call Queue Monitor

To clear Call Log History
Press "CLEAR".
Since JAN.29 09:10AM
Total Calls : 00996
Overflow Calls : 00131
Lost Calls : 00039
Average Waiting : 01'06
EXIT CLEAR
While the Call Log History is displayed
6-Line Display PT
• If the accumulated data exceeds the maximum number that can be displayed (99999),
"****" is shown on the display. To reinitialize the display, clear the Call Log History.
• For information about other supervisory features, refer to
"1.3.41 ICD Group Features—
Supervisory".
1.3.37 ICD Group Features—Incoming Call Queue Monitor
An extension assigned as a supervisor (supervisor extension) can monitor the status of
waiting calls to be answered in the queue for an incoming call distribution (ICD) group.
To monitor the waiting call status
On-hook.
Enter ICD Group
extension number.
Off-hook.
6-Line Display PT
Enter 739.
3 97
C.Tone
ICD Group
extension no.
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT LOG SPRVS
Confirm the status of queued calls.
Group Monitor On
• If an ICD group has an overflowed call, the display shows the status automatically.
90 Operating Manual Document Version 2009-11
1.3.37 ICD Group Features—Incoming Call Queue Monitor