Pentair COLOR SYNC - Troubleshooting the Color Sync Controller

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Color Sync Controller Pentair Home app User's Guide
Troubleshooting the Color Sync™ Controller
The following troubleshooting chart describes some of the common faults or
problems and suggested solutions.
PROBLEM/
FAULT
SYMPTOM CHECK SOLUTION
Lights do not
turn on.
None of the pool/
spa lights are on
after turning the
Controller on.
Be sure the wiring and
installation setup is
correct, and line voltage
input (Black and white)
to the Controller, and
switched output (Red)
wire is at 120 VAC.
If the Controller has a light
ON next to a color or a color
sequence, and voltages
read correctly at 120 VAC,
and Controller did not go
into overload condition, then
replace the Controller.
Lights turn
ON but do not
remain
synchronized.
One or some of
the lights display a
different color and
do not stay in sync
with the rest of the
lights.
Check the Controller
and lights by
selecting one of the
xed color modes.
Reset the light(s): Hold the
Controller button until it
resets and switch back ON
the device. Try again and see
if lights remain in sync. If not
replace the Controller.
All Lights are
not
turning on.
One or some of the
lights are not turning
on.
Disconnect the lights,
then reconnect them
one by one. Be sure the
problem is not with the
lights.
If problem is with the lights;
replace faulty light(s). If prob-
lem persists, make sure the
correct transformer (XFRMR)
output 12/13/14 V is
selected for the load and
cable lengths: Refer to the
Controller Installation and
User’s Guide. If problem
still persists then replace
Controller.