RepairFlow
Processtap Saecono. Action
Intake 1
2
Visualinspection(transport damage) take care for pictures
CheckType/serialnumber
Logallavailableaccessory
Diagnosis 3
4
5
6
Checkproductforconsumer complaint (NFF contact consumer)
Openingmachine
RunDiagnostictogeterrorcodesandrelevantsetstatistics(SaecoServiceCenterSSC)
Visualinspectioncheckforloosenparts,leakingetc..
Operational tests
Repair 7
8
9
10
11
12
13
14
15
Repairingthefa ultsencountered
Checkingany modifications(viewSymptomCure,newsoftware,etc.)
ReferAnnextabsper fami ly
Serviceactivitiesinaccordancewiththeoperatingschedule
Check/ReplaceWaterfilter(thesmallfilter,nottheBrittafilter)
Check/ReplaceWatertanklipseal
Check/ReplaceBoilerpinO‐ring
Clean/align Coffeegrinder(Vacuumcleaner/brush)
DescalethewaterCircuit
Check/ReplaceHotwater/steamvalve
Internalcheck/cleaning
Check/Clean/GreaseBrewingunit
Operationaltestwhiletheapplianceisopen
CheckHoses,attachmentsandOetikerclamps
CheckPumpforo pe ration&noise
CheckGearmotor foroperation&noise
Check forleakage
Assembly
Finalinspectiontest
Steamoutbeforeshippingout,iftemperatureisbelow0°topreventanydemageddueto
frozenwater
.
Noneedforthosefamilie sMinutofamily(allplatform);Incantofamilynew;PicoBaristo;
GranBaristo;InteliaV2;Philips2000‐2100;IncantoExec utive;Moltiofamily(all
platform).Pleasealsoche ckforGDA_113455
ProvidepreciseIRIScode, according dedicated code table for Coffee products. The
locationcodefromthepartyouhaveworkedonMUSTbecompletedalwayswiththepart
referencefromexplodedview!
Inspection
visual
Pow ercheck
Accesoires
Consumercomplaint
Docabinetpartsfitwelltogether
Check for damages
Willthesetswitchon
Dotheaccessories matchwiththeintake
Checktheproductfortheconsumercomplaint
Coffee
BasicFunctionaltest
Dispense
Make2*co ffee.Arebothamountsequal
Makee2cupsatthesametime.Arethevolumesequal
Noise
Isthe soundnormal
Crema
Blowonthec offee.Doesthecremacomebacktogether
Isthe crema colourcorrect(Hazelnut)
Temperature
Isthecoffee temperature withinspec
Grinder
Isth egrindernoisenormal
Steam
Steam
Doesthesteamwork
Hot Water
Doesthehotwaterwork
Milk (if applicable)
Cappuchino
Doesthecappuccinatoreproducegood froth
Leakage
Leakage 14
Didtheproductleakduringthetesting
15
Drainingthecircuit(inwinter)
Cleaning
16
Cleanwaterreservoir,bean reservoir, brew chamber and conveyor
Cleananddrybrewunit,coffe ebinanddriptray.
Lubricatingthebrewingunitwithsuitablegrease
Externalcleaning
Safetycheck
Earthleakage,Isol ationtest,resistorofearthwiregrounding,asrequestedincertain
country's(VDE,ISO)
visueel
Checkthemainscordfordama ges
Packing
18 Packing
Checkcompleteness(a ccessories)accordingincomelog
19
Neatlypacktheproduct
Documentation
NFFletter
Descalinginstructionwithchangedprocedure(S/C)
OtherinstructionsaccordingS/C
Repairreport
IsthereananswertoALLconsumerquestions/complaints(seecomplaint)
addsetstatisticandgive,ifneededclearinstructiontowardsconsumer
Isitindicatedwhichdocumentsareadded
Aretheretipshowtopreventissues
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