Philips WelcomeEye Connect 3 - Page 46

EN42
WelcomeEye Connect 3 / V2
The strike plate and
gate motor drive are
controlled via the
monitor, but not with
the badges.
Programming error
Reset and resume the badge programming
procedure.
Remember: short badge swipe in front of
the reader = electric strike plate opens; long
badge swipe in front of the reader = gate
opens.
Poor image and/
or sound from the
smartphone
Delay between the
sound from the
intercom panel and
the sound on the
smartphone
Stream or throughput
problem.
Change the video quality in the smartphone
application settings.
Poor image or sound
from Alexa or Google
Delay between the
sound from the
intercom panel and
the sound on Alexa/
Google
Stream or throughput
problem.
For optimum performance, the voice
assistant must be connected to the same
network as the videophone monitor.
Correct.
Electric strike plate or
lock does not work.
Unsuitable strike plate
or lock
The electric strike plate or lock to be
controlled must preferably be equipped
with a mechanical memory. The strike plate
current cannot exceed 1.1A.
The strike plate or lock to be controlled must
be fail-secure, not fail-safe: it must open
when the power is on and close when the
power is o.