Point Grey Grasshopper - Appendix D: Technical Support Resources

Point Grey Research Grasshopper Technical Reference
Appendix D: Technical Support Resources
Revised 26-Nov-10
Copyright (c) 2010 Point Grey Research Inc.
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Appendix D: Technical Support Resources
Point Grey Research Inc. endeavors to provide the highest level of technical support possible to
our customers. Most support resources can be accessed through the Product Support section of
our website: www.ptgrey.com/support
.
Creating a Customer Login Account
The first step in accessing our technical support resources is to obtain a Customer Login Account.
This requires a valid name, e-mail address, and camera serial number. To apply for a Customer
Login Account go to www.ptgrey.com/support/downloads/
.
Knowledge Base
Our on-line knowledge base at www.ptgrey.com/support/kb/
contains answers to some of the
most common support questions. It is constantly updated, expanded, and refined to ensure that
our customers have access to the latest information.
Product Downloads
Customers with a Customer Login Account can access the latest software and firmware for their
cameras from our downloads site at www.ptgrey.com/support/downloads
. We encourage our
customers to keep their software and firmware up-to-date by downloading and installing the latest
versions.
Contacting Technical Support
Before contacting Technical Support, have you:
1. Read the product documentation and user manual?
2. Searched the Knowledge Base?
3. Downloaded and installed the latest version of software and/or firmware?
If you have done all the above and still can’t find an answer to your question, contact our
Technical Su
pp
ort team at www.
p
t
g
re
y
.com/su
pp
ort/contact/.