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When connecting the printer to a Windows PC, upon connection Windows will automatically search
your PC for a hardware device driver that is required in order to install the printer. If it is unable to
locate and install this device driver automatically, Windows will notify you, with this message. In
this instance please follow this link to download the hardware device driver onto your PC. Once
downloaded, please double click the le to begin the installation. This is a simple and straightforward
process and will then allow you to successfully use your Polaroid ModelSmart 250S 3D printer.
Question 11. I am seeing a Windows Error message when connecting the
printer to my PC
Firstly, please double check that you have entered the serial number correctly.
If you have conrmed this and you are still experiencing problems then please get in touch with one
of our team via the online Contact Form and we will rectify the problem for you or alternatively
provide you with a temporary serial number as an alternative. Please do note however that you will
need to provide us with a proof of purchase for the printer relating to the serial number that you are
experiencing difculties with.
Question 12. I am trying to download Polaroid Prep Software but it is not
recognising my serial number
The printer will continue printing until it has nished the last command it has received, which may
include several movements of the printhead. Once it has completed this set of commands the
printhead will stop and the bed will lower slightly and the head will move to the front right corner
of the printer. Please do not reach inside the printer until the head and bed have nished moving.
Even then please be aware that the nozzle on the printhead will still be very hot.
Question 13. If I pause my print why does it carry on printing for a few
seconds after I have opened the door?
If you were in the process of installing a new cartridge and the message that you were following
was replaced with a ‘New Cartridge’ screen please click the ‘OK’ button. This will then take you to
the Main Menu.
From here please follow the ‘Change Filament’ process but this time please select ‘No’ when it asks
if there is already a cartridge installed. This will ensure that it will not uninstall the lament you
have just attached.
After feeding the lament into the printer as instructed you should see the lament extruding. This
means you are ready to print.
Question 14. After uninstalling a cartridge I placed the new cartridge on the
holder as requested but the message for the next step disappeared from the
LCD screen and was replaced by a ‘New Cartridge’ message. How should I
proceed?
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