Polycom SoundPoint IP 550 - Put a Caller on Hold; Transfer a Call; Use 3-Way Conferencing

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While on a call press the ‘Trnsfr’ softkey

STEP 1

Press the ‘Number’ softkey for a supervised transfer or the

‘Blind’ softkey for an unsupervised transfer

STEP 2

Dial the number or extension to which you are transferring

the caller

STEP 3

For a supervised transfer (warm transfer), wait until the party

answers, announce the call, press the

‘Trnsfr’ softkey, then

hang up. For an unsupervised transfer, you will automatically

be disconnected.

STEP 4

To Put a Caller on Hold:

To Transfer a Call:

Press the ‘Hold’ softkey or the Hold hard button

STEP 1

To pick up the call, press the

‘Resume’ softkey or the

Hold hard button

STEP 2

To Use 3-Way Conferencing:

Place a call and wait until the other party answersSTEP 1

Press the

‘Confrn’ softkey

STEP 2

Dial the number of the next party you want to join the callSTEP 3

When the party answers, press the ‘Join’ softkey to create a

3-Way conference call

STEP 4

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