End User Training Participant Guide 
Polycom VVX 300 and 400 Series Phones 
II 
How do I check my voicemail from my phone? ...................................................................................... 13 
I have my personal extension and another line on my phone (e.g., Main line). How do I check 
voicemail? ............................................................................................................................................... 14 
How do I check my voicemail from another ENA SmartVoice phone? ................................................... 15 
How do I check my voicemail remotely? ................................................................................................ 15 
I have a direct dial number I can call from outside the system: ......................................................... 15 
I have an extension-only number I cannot call from outside the system: ......................................... 15 
What are the voicemail menu options? .................................................................................................. 16 
Recent Calls List .......................................................................................................................................... 17 
How do I use my phone’s Recent Calls lists? .......................................................................................... 17 
How do I clear the onscreen Missed Calls message? .............................................................................. 17 
Conference Calls ......................................................................................................................................... 18 
How do I make a 3-party Conference Call? ............................................................................................. 18 
If I’m already on two calls, how do I join them into a conference call? ................................................. 19 
Call Park ...................................................................................................................................................... 19 
How do I park a call? ............................................................................................................................... 19 
How do I pick up a parked call? .............................................................................................................. 20 
Recording Calls ............................................................................................................................................ 21 
How do I record a call? ........................................................................................................................... 21 
Paging .......................................................................................................................................................... 22 
How do I make a zone page that is broadcast through the phone speakers? ........................................ 22 
If my building intercom system is integrated with my ENA SmartVoice system, how do I make an 
announcement? ...................................................................................................................................... 22 
Forwarding Calls from Your Phone ............................................................................................................. 23 
How do I forward calls immediately to another phone? ........................................................................ 23 
How do I turn off immediate call forwarding? ....................................................................................... 23 
How do I forward calls to another phone if I don’t answer my phone? ................................................. 23 
How do I off forwarding calls if no answer? ........................................................................................... 23